Customer Service Leadperson
Customer Service Leadperson
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Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity: The Customer Service Leadperson is responsible for distributing and coordinating work in the CS department. In addition the lead follows up with employees to ensure the assigned workload is completed.
What Your Impact Will Be:
The essential duties and responsibilities for the Customer Service Leadperson position include the following. Other duties may be assigned as needed.
- Handle order processing using Omni and Exeter and coordinating shipments via FedEx and UPS Ground.
- Provides direction to employees including assigning work; following up for completion and accuracy; and adherence to company policies practices and processes.
- Assists employees with work related questions and problems. Provides guidance and problem solving when issues arise.
- Facilitates training to ensure team members understand and utilize established processes and practices.
- Provides update to supervisor or manager on department progress
- Partners with supervisor or manager to address work related and employee relations concerns
- Ability to attend work regularly and on a timely manner
- Able to perform work with accuracy
- Ability to learn and use various warehouse management programs
- Other responsibilities and tasks as assigned by your manager or supervisor
SUPERVISORY RESPONSIBILITIES
- In this position the incumbent is required to provide direction to employees but the incumbent does not issue disciplinary action.
Qualifications :
What Were Looking For:
- High School Diploma or GED
- 2 or more year of related experience
- Ability to plan assign and direct work
- Able to handle multiple tasks simultaneously and in an effective manner
- Able to collaborate with employees at all levels
- Able to read an interpret documents such as shipping documents bills of lading reports safety rules/procedures operating and maintenance instructions.
- Basic mathematic skills- ability to add subtract multiply and divide using whole numbers common fraction and decimals
- Ability to understand and carry out written and verbal instructions
- Ability to speak read and write in English.
- Bilingual (Spanish) Preferred
EQUIPMENT
To perform this job successfully an individual must be able to utilize the following equipment in a safe and satisfactory manner with or without reasonable accommodations.
- Computer with Windows based operating system
- Microsoft Office (intermediate or above)
- AS-400 operating systems preferred
The base hourly rate for this position is between $25.00 and $29.00
**This range is indicative of projected hiring range however base hourly rate will be determined based on a candidates work location skills and experience.
Additional Information :
What Its Like to Work Here:
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:
Mattel is a leading global toy company and owner of one of the strongest catalogs of childrens and family entertainment franchises in the world. We create innovative products and experiences that inspire entertain and develop children through play. We engage consumers through our portfolio of iconic brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO and MEGA as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content gaming music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
Visit us at is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities females veterans individuals with disabilities and those of all sexual orientations and gender identities.
All your information will be kept confidential according to EEO guidelines.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
