Know Your Customer Quality Manager - Vice President
Know Your Customer Quality Manager - Vice President
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Job Description
The Global Know Your Customer (KYC) organization is seeking a highly talented Vice President specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the North America Asset and Wealth Management (AWM) and Consumer and Community Banking (CCB) KYC staff. In this role your primary responsibility is managing a regional team across the AWM and CCB functions. Additionally you will provide business support to the Global KYC AWM/CCB Functional lead focusing on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.
The KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with the Asset and Wealth Management and Consumer and Community Banking Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.
Primary Responsibilities Include:
- Managing a regional team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
- Motivating individual and team performance developing top talent and identifying succession plans.
- Building and maintaining strong relationships with key Asset and Wealth Management and Consumer and Community Banking stakeholders globally.
- Implement actionable Global Business Health metrics (KPIs).
- Enforcing a dynamic control/compliance environment and continually mitigating risk in business processes.
Required Qualifications Capabilities and Skills:
- Strong client focus and interpersonal leadership partnership and influencing skills.
- Ability to effectively communicate complex AML policy regulations and compliance requirements as well as operational concepts to both senior management and junior operational staff.
- Excellent verbal and written communication skills.
- Ability to support and lead a high-impact team.
- Expert knowledge and experience in quality assurance testing techniques and methodologies as well as AML rules and regulations pertaining to KYC.
- Minimum 5 years of AML/KYC Compliance Audit or Operations management experience.
- Live and virtual training facilitation experience.
- This role reports to the Functional Lead for Know Your Customer Quality Assurance and is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.
Required Experience:
Chief
Employment Type
Full-Time
