Community Health Worker - Virginia Beach/Chesapeake, Virginia

Waymark is a team of healthcare providers technologists and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.

Our core values embody the essence of what makes Waymark a unique team today and what we look for nurture and sustain as a team. We are bold builders believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners seeking feedback and perspectives different from our own and welcome challenges to our conclusions. We experiment to improve actively seeking data to inform decisions and to assess our own performance. We act with focused urgency our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you we hope you consider bringing your creativity your energy your curiosity to Waymark.

About this role

As a Community Health Worker you will be Waymarks frontline presence in the community connecting with patients to provide social support advocacy and navigation. You will work to improve the health of patients from low- income communities by connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes licensed clinical social workers pharmacists and care coordinators.

Responsibilities

• Attend a 2-3-week long paid training program.
• Meet patients in the community in the home and in healthcare facilities and conduct a needs assessment including motivating patients to set and achieve health goals.
• Help patients with health-related social issues like homelessness substance use and hunger.
• Work with other CHWs and staff to create a directory of community resources (e.g. food banks housing assistance programs childcare resources etc.).
• Manage relationships with the healthcare facility providers and partner with care delivery team (Pharmacists Social workers and Care Coordinators).
• Continuously expand knowledge of community resources services and programs available to members and build ongoing relationships with these organizations to advocate for members.
• Accompany members to medical appointments as appropriate.
• Navigate technology systems to document each patient encounter in detail and accurately.
• Meet patients virtually by phone or video visit for conversations as appropriate.
• Support outreach to individuals eligible for Waymark support both in-person and by phone to establish a relationship and let them know about Waymarks services.
• Participate in weekly care team huddles.

Minimum qualifications

• Highly organized and self-motivated to work independently and manage schedules efficiently.
• Sound judgment and the ability to quickly analyze situations.
• Ability to work with a diverse community in an empathetic passionate and professional manner.
• Friendly energetic and enthusiastic personality.
• Desire to help others.
• Cultural competency- able to work with diverse groups of community members.
• Excellent interpersonal communication skills and active listening abilities.
• Computer literate with experience and comfort using technology for virtual communication scheduling and documentation.
• Comfortable with ambiguity and taking on a variety of tasks as needed.
• Reside within a commutable distance of Virginia Beach/Chesapeake Virginia area.
• Travel required within the surrounding counties (up to 80%).
• Current Drivers license and access to an insured vehicle.

Preferred qualifications

• Community Health Worker certification.
• Long time resident of Virginia Beach/Chesapeake Virginia area and knowledgeable of community resources.
• Experience conducting home visits and outreach.
• Experience working with managed care patients.
• Experience in customer- or client-service roles
• Knowledge of Virginia Beach/Chesapeake Virginia Medicaid populations.