Bilingual Full Time Case Manager-Shelter into Rapid Rehousing

WHO WE ARE

Volunteers of America Colorado is a nonprofit faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs Volunteers of America changes the lives of more than 140000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters hunger and nutrition services and many other community support programs. Our work touches the mind body heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

** The case managers for the Shelter Into Rapid Rehousing (SIRR) program are directly responsible for the service provision and housing assistance for the participants in the SIRR. Service modalities include; Housing First Trauma Informed Care Harm Reduction Motivational Interviewing and Critical Time Intervention. This position will work in conjunction with the Community Housing team at the Bannock Youth & Family Center. Job duties include but are not limited to conducting needs-based assessments community outreach providing case management services assisting with housing navigation supporting housing retention connecting clients to income resources and/or public benefits requesting rental assistance landlord recruitment/mediation attending meetings/trainings within the community collaborating care with service providers and multi-disciplinary teams and accompanying participants on appointments as needed. This position requires the use of a personal vehicle for securing and maintaining housing for the participants enrolled in the program.

This role will work specifically with Newcomer families and requires applicants to be fluent in Spanish and English.

Essential Duties and Responsibilities

Ensures that the participants voice is heard and that their ideas play a prominent role in programming.

Coordinates wrap-around services for clients with the team and community service providers.

Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.

Attends intakes housing orientations lease signings and ongoing educational opportunities for participants in SIRR.

Embodies meeting participants where they are literally and figuratively. This may include meeting participants in the community and transporting participants for case management purposes.

Responsible for collecting necessary documents to obtain and maintain housing; identification documents income changes changes in household etc.

Assists clients in their search for housing; filling out rental applications interpreting leases and understanding tenant rights and responsibilities.

Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.

Creates safety plans to support the safety and well-being of participants in the program.

Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as the Housing First Trauma Informed Care Harm Reduction Motivational Interviewing and Critical Time Intervention models.

Responsible for possessing an in-depth knowledge regarding program requirements including the referral process support services allowable costs field-relevant best practices and HUD permanent housing rapid re-housing standards.

Demonstrates knowledge of resources a passion for serving people experiencing homelessness and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

Maintains a specialized knowledge related to service delivery database systems within the organization.

Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

Attends orientations trainings education programs staff meetings community meetings conferences and workshops as requested and applicable to meet the needs of the position.

Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.

Performs job responsibilities in accordance with the Social Work Code of Ethics.

Performs all other duties as assigned.

Working Conditions and Physical Requirements

Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area.

Works in close proximity to other staff at the Bannock Youth & Family Center.

Position Type and Expected Hours of Work

Full time 40 hours per week Monday through Friday. Some evenings may be required.

Location

455 Bannock Street Denver CO 80204

Pay Range: $21.00-$23.00/hr with $1.00 language differential during working hours

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health Dental Vision Pet Insurance

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Loan Forgiveness

Volunteers of America is an EEO Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Competencies

Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and Service).

Models and VOACOs three critical virtues of HHS (Hungry Humble People Smart).

Utilization of various databases including Homeless Management Information System and Service Point.

Ensures equitable and inclusive services.

Ensures that participant(s) has an active voice in programming.

Minimum Qualifications of Position

Bachelors degree in human services social work or a closely related field or related experience.

Colorado drivers license and state-mandated automobile insurance.

Fluency in Spanish (speaking reading and writing)

Preferred Qualifications of Position

Familiarity with current housing market information housing trends and available resources.

Experience working with the literally homeless population.

Knowledge and Skills

Expert written oral and interpersonal communication skills in English and Spanish.

High level of competency working with Microsoft Office suite and cloud-based applications.

Strong time-management and prioritization skills.

Crisis and verbal de-escalation intervention skills.

Experience working both independently and in a team-oriented collaborative environment.

Strong organization skills.