Description Create your best future and join Westpac as a Process Expert x2 (fulltime role and 1 year max-term contract offered).
Whats the role
Based in our Parramatta office you will complete process reviews and impact assessments across Cash & Transactional Banking Operations (CTBO) to ensure clarity on existing processes to support transformation initiatives under UNITE. Your role will drive uplift in current process gaps identifying current pain points and ensure all artefacts inclusive of standard operating procedures and process maps are accurate and you will assist in ensuring that future state processes are adequately assessed and documented in line with guiding principles.
What do I need
Were looking for someone whos curious clever and ready to roll up their sleeves:
- Youve got experience with process mapping tools like Visio.
- Youre great at writing clear useful documentation.
- You think analytically and love solving puzzles.
- Youre customer-obsessed and always looking for better ways to serve.
- Youve dabbled in Agile and used tools like Confluence or JIRA.
- Youre confident engaging with stakeholders and leading workshops.
- Youre adaptable organised and a strong communicator.
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the
People with Disability and/or needing Accessibility Requirements page on our
website.