Position: Surveillance Controller
Location: Belgrade Serbia
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Observe live operations and technical systems to identify potential risks irregular behavior or deviations from standard procedures.
- Detect unusual patterns or behaviors assess risk levels and escalate concerns in accordance with internal guidelines while collaborating with relevant teams.
- Gather and organize observational data to support risk assessments trend analysis and ongoing operational evaluations.
- Create accurate and timely reports summarizing key findings and maintain effective communication with internal stakeholders and external partners.
- Contribute to daily operational tasks and support team leaders in executing strategic initiatives and maintaining workflow efficiency.
- Uphold strict confidentiality and demonstrate integrity in all activities related to monitoring reporting and communication.
REQUIREMENTS:
- Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication.
- Recent graduate or final-year student in a technical analytical or business-related field (e.g. Information Technology Engineering Business Administration).
- General understanding of digital platforms and service operations; familiarity with live or real-time service environments is an advantage.
- Willing to work flexible hours including nights weekends and holidays as part of a 24/7 operational schedule.
- Ability to prioritize tasks effectively and perform well under pressure in a fast-paced environment.
- Comfortable using Microsoft Office 365 tools especially Excel Word and Outlook.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Paid training
- Performance bonuses
- Private health insurance
- Free gym membership
- Relocation support - accommodation provided
- Additional pay for night and weekend shifts
- Meal allowance