IT Support Engineer
IT Support Engineer
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1 Vacancy
Job Description
Job title
IT Support Engineer
Reports to
Information Technology Manager
Level
Level 3 First Level Management
Status
Salary / Exempt
JOB DESCRIPTION
Job purpose
The IT Support Engineer monitors and maintains the companys hardware and software systems.
Duties and responsibilities
- Installs and configures computer hardware software networks and applications.
- Continuously monitors and maintains systems and networks.
- Responds to technical support calls from other staff members or clients and communicates how to resolve issues.
- Diagnoses and troubleshoots system and network problems software faults or hardware complications.
- Supports the roll-out of new applications.
- Keeps a record of issues along with solutions to refer back to in future instances.
- All other duties as assigned.
Qualifications
Required
- Bachelors degree in Computer Science or related field; or equivalent experience.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with a proven ability to collaborate with a team.
- Excellent analytical and problem-solving skills.
- Extensive knowledge of computer systems and programming.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or able to quickly learn systems and software used by the organization.
Preferred
- Three to five years of information systems experience.
Working conditions
This job operates in an office and manufacturing plant environment. This role uses standard office equipment such as computers phones photocopiers filling cabinets and fax machine.
Physical requirements
While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to walk through the plant and use hands to finger handle or feel; and reach with hands and arms.
Employment Type
Full Time
