Project Manager
Project Manager
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Job Alert
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Job Alert
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$ 50000 - 57000
1 Vacancy
Job Description
Project Manager
Location Remote
Travel Required No
Classification Exempt
Salary Range -- $50000 - $57000 Discretionary Bonus Opportunity
*Core Competencies associated with this role: Adaptability Communications Cooperation Customer Service Project Management Teamwork
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002 AutoAlert is the leading automotive software and data mining provider enhancing customer relationships that lead to repeat sales service and increased loyalty. AutoAlerts mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
At AutoAlert the Implementation Project Manager is responsible for configuration of all product features purchased. This position will work closely with Adoption Coaches to support the delivery timeline follow-up for configuration information and ensure quality delivery of all products and services. This position requires strong working knowledge of the AutoAlert platform suite to assist and support internal operations team members as well as the end-user to ensure the success of the onboarding development plan.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative diverse collaborative team of hardworking individuals to increase brand favorability customer engagement and advocacy and revenue growth.
Manage multiple projects throughout the full project timeline
Manage the configuration timeline and assess and report risks
Provide status reports on configuration and validation progress to key stakeholders
Perform data entry to complete product and feature configurations
Collaborate in a team environment and communicate clearly and consistently across all departments
Regularly participate in knowledge sharing and process improvement
Ensure all communication and progress is appropriately logged and documented in Salesforce
Assist internal operations members with troubleshooting customer issues during implementation
Other duties as assigned
Your Experience and Impact
Bachelors degree preferred
Basic understanding of the automotive industry from the dealership/franchise perspective
Familiarity with automotive accounting systems including DMS inventory providers website vendors
Experience in customer service or support preferred
Ability to handle difficult clients (internal and external) with confidence and escalate issues appropriately
Ability to interact with all levels of the organization and work collaboratively with colleagues across departments
Proficiency in Salesforce
Good working knowledge of the Microsoft Office Suite
Supervisory Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department
Across all teams we look for the following values:
Be a Role Model
Be Passionate About our Partners Success
Own Working Together
Deliver Results
Living the AutoAlert values is core to all team members success. We welcome and encourage all people of diverse backgrounds experiences abilities and perspectives. We are an equal opportunity employer focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions please reach out to Human Resources at .
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas at this time.
Required Experience:
IC
Employment Type
Full-Time
