Sr. Technical Account Manager, AWS Enterprise Support
Sr. Technical Account Manager, AWS Enterprise Support
Posted on :
10-07-2025
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1 Vacancy
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Job Description
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Sr. Technical Account Managers (TAM) in AWS Enterprise Support you will play a crucial role in fostering our customers innovate and transformative endeavors across various technologies including GenAI AI/ML Compute Storage Database Big Data Application-level Services Networking Serverless Deployment Security and more. This is not a sales role instead it offers you the opportunity to serve as the primary technical advisor and voice of the customer for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team Sr. TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a Strategic or Industry expert Sr. TAMs offer guidance on the entire journey of AWS services and the customers architecture. This support extends to addressing strategy-related queries aiding in project and launch planning and resolving operational challenges. Sr. TAMs actively engage at the C-level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to key Enterprise Support customers
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions metrics detailed pre-launch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer leadership requested meetings (onsite or via phone)
- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service Service Team and Support Engineering team to ensure that customer issues are resolved as expediently as possible
- Available in non-business hours to handle urgent issues
About the team
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 10 years of hands-on infrastructure troubleshooting systems administration networking DevOps or applications development experience
- 7 years of design/implementation/operations/consulting with distributed applications experience
- Knowledge of of cloud based architecture cloud services and experience in customer facing roles
- Bachelors degree in computer science engineering mathematics or equivalent
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience in external enterprise customer-facing role as a technical lead with strong oral and written communication skills presenting to both large and small audiences
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Gen-AI and Machine Learning experience is a plus.
- MBA is a plus.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Sr. Technical Account Managers (TAM) in AWS Enterprise Support you will play a crucial role in fostering our customers innovate and transformative endeavors across various technologies including GenAI AI/ML Compute Storage Database Big Data Application-level Services Networking Serverless Deployment Security and more. This is not a sales role instead it offers you the opportunity to serve as the primary technical advisor and voice of the customer for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team Sr. TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a Strategic or Industry expert Sr. TAMs offer guidance on the entire journey of AWS services and the customers architecture. This support extends to addressing strategy-related queries aiding in project and launch planning and resolving operational challenges. Sr. TAMs actively engage at the C-level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to key Enterprise Support customers
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions metrics detailed pre-launch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer leadership requested meetings (onsite or via phone)
- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service Service Team and Support Engineering team to ensure that customer issues are resolved as expediently as possible
- Available in non-business hours to handle urgent issues
About the team
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 10 years of hands-on infrastructure troubleshooting systems administration networking DevOps or applications development experience
- 7 years of design/implementation/operations/consulting with distributed applications experience
- Knowledge of of cloud based architecture cloud services and experience in customer facing roles
- Bachelors degree in computer science engineering mathematics or equivalent
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience in external enterprise customer-facing role as a technical lead with strong oral and written communication skills presenting to both large and small audiences
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Gen-AI and Machine Learning experience is a plus.
- MBA is a plus.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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