Home Lending Specialist, Virtual Banking - TPB (1x Permanent 1x 12-month Secondment)
Home Lending Specialist, Virtual Banking - TPB (1x Permanent 1x 12-month Secondment)
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Job Description
Third Party Banking forms part of the Consumer Banking Division and currently delivers a third of the Groups revenue. Our vision is to be a market leader in the third-party mortgages industry in customer and partner experience.
About the role
As Home Lending Specialist and reporting to Team Manager Virtual Lending you will engage with customers via inbound phone email messaging and any emerging virtual technologies servicing customers home lending fulfilment requirements.
Youll get to
- Identify customers needs and help them reach their goals by exploring their circumstances and offering relevant banking solutions in a virtual environment.
- Build and maintain strong working relationships with key internal and external stakeholders including Virtual Banking Teams TPB Team and existing partners and brokers
- Develop and maintain knowledge and application of policy procedure and compliance ensuring a high quality of lending submission and adherence to legislative requirements
About you
To be successful you will have:
- Good understanding of the Banks lending products policies and regulations with an understanding of home lending ideal but not mandatory
- Demonstrated experience in the delivery of exceptional customer service with an exposure to call centre or virtual environments ideal
- Strong communication skills with the ability to build relationships with internal and external stakeholders
- Self-motivated and self-sufficient
- Strong time management and ability to multi-task
- High level of professionalism ability to work autonomously while contributing to team goals.
- Strong computer skills with the ability to learn new platforms and systems easily
We currently have two Home Lending Specialist opportunities 1 x permanent and 1 x 12-month secondment. Ideally you will be located at our Adelaide Corporate Office but for a strong candidate open other corporate offices i.e. Brisbane. These roles are full time 76 hours per fortnight and Third-Party Virtual Banking opening hours are Monday Friday(AEST) and you will be required to work a rotating roster within these opening hours.
How to apply
If you are interested in this opportunity please apply online with your CV and cover letter.
A position description is enclosed for this role:Home Lending Specialist PD July
Applications close COB (AEST) Monday 21st July 2025.
*Please note shortlisting and interviews may take place prior to the advertised close date so dont delay apply now!
For specific queries contact Libby Prouse Senior Talent Acquisition Advisor
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process
All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
