Audio-Visual Services (AV) Technician
Audio-Visual Services (AV) Technician
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Job Description
1. SUMMARY
The Executive Management (EM) Division has the lead role in the overall management of the NATO HQ. The EM Division covers the following directorates: HQ Support and Transformation (HQST) Human Resources (HR) and Information Communication and Technology Management (ICTM).
Within the Executive Management Division the Interpretation and Conference Services (ICS) provides direct support to NATOs core business - the daily consultation among nations. It includes all the components found in established International Organisations for the provision of modern conference services including bookings planning and coordination and the provision of technical Audio-Visual (AV) support room preparation and interpretation for all official NATO languages and others on request.
The HQ is a cutting-edge building presenting 21st century challenges. All NATO conference and meeting facilities are under the purview of the AV Services to a greater or lesser extent in terms of operations maintenance and user support. These facilities include conference rooms in the secure and the unclassified areas meeting rooms throughout the building Video Teleconference (VTC) rooms training rooms and the AV installations in other premises.
The Audio-Visual Services Technician ensures that the facilities are well-maintained and technically reliable for daily use. This includes high-level gatherings like Heads of State and Government Ministerial Ambassadorial and other NATO Committees within NATO HQ and abroad. Additionally the incumbent will train and assist end users with system and software usage during the preparation of presentations and meetings.
The incumbent provides quality assurance on the day-to-day handling of all events and reports directly to the Lead AV Operations. For high-level clients the incumbent will operate and monitor the AV infrastructure.
The incumbent will be called upon to work in shifts (07.00-15.00/11.00-19.00) sometimes accumulating long working hours under very high pressure to deliver support to events that make global news.
2. QUALIFICATIONS AND EXPERIENCE
ESSENTIAL
The incumbent must:
- possess a higher secondary-level diploma in electronics/IT or equivalent level of qualification;
- have 3 years of recent experience in the audio-visual field including managing technical issues and clients; maintaining and operating modern audio-visual interpretation and conference equipment;
- possess in-depth knowledge of advanced AV infrastructure and systems as well as both AV and IT networking;
- have a proven ability to work under pressure to handle multiple tasks and prioritize effectively;
- have experience in diagnosing and documenting properly and accurately technical failures occurring in the AV infrastructure;
- be flexible to work outside of normal working hours in response to crises and urgent requirements;
- possess the following minimum levels of NATOs official languages (English/French): V (Advanced) in one; II (Elementary) in the other.
DESIRABLE
The following would be considered an advantage:
- certification in DANTE (level 1 and 2);
- working experience with Televic Plixus network and associated Unicos equipment;
- demonstrated prior experience working as an audio/mixing engineer
Planning and Execution
Under the supervision of the Lead AV Operations ensure service delivery operate and maintain the audio-visual systems simultaneous interpretation equipment and related ancillary equipment at NATO Head Quarter (NHQ) and on missions abroad. Perform routine maintenance and troubleshoot malfunctions of the audio-visual infrastructure. Assemble and install AV equipment (e.g. cameras screens projectors microphones mobile racks mobile interpretation systems etc.) during events. In the NHQ install repair programme and operate multilingual interpretation systems and be responsible for the audio and/or video recording. Follow up the execution of AV support activities and operations in all conference and meeting rooms. Follow up on technical issues work orders and events. Communicate with user and maintenance teams to give information about system incidents ensure proper issue registration and coordinate interventions as required. Help the team implement new procedures tools and enhancements. Take remedial action for technical issues likely to impact operations immediately if necessary. They may be called upon to act as Technical Control Room (TCR) Operator if so required.
Expertise Development
Analyse equipment conditions and end-user feedback and prepare reports putting forward progress adverse trends and appropriate recommendations for the sound management of the AV facilities at NHQ. Advise on the choice of AV systems to best suit the requirements of NATO for a modern and healthy working environment work to improve customer service support processes and practices and offer advice and guidance for the design and implementation of the AV environment in the NHQ.
Stakeholder Management
Work in close collaboration with the team and collaborate with other technical staff and sections to achieve successful and efficient conferences. Follow up on incidents and Service Requests to ensure timely support and end-user satisfaction. Build and maintain effective collaborative relations with the many clients and stakeholders within the Organization and beyond to help in capturing requirements managing expectations and facilitating service delivery.
Information Management
Ensure that deadlines are met and that changes in priorities are communicated and understood by the section. Collaborate with the NATO Communications and Information Agency (NCIA) to ensure that the Information Communication and Technology infrastructure in the NHQ is up to date and compliant with standards. Log and report any incident or significant technical event in the dedicated platform. Describe accurately a technical incident with all relevant and necessary details allowing the escalated support team to clearly understand and solve the incident. Maintain storage and inventory of the audio-visual equipment.
Project Management
Raise project and operational or systemic risks with management. Take part in analysing the Headquarters long-term requirements and contribute to projects aimed at improving and modernising existing AV systems.
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
The incumbent reports to the Lead AV Operations. They will maintain regular contact with end-users (International Staff (IS) International Military Staff (IMS) Delegations Agencies and other NATO Bodies). The incumbent must work effectively in a team and build and maintain a good working relationship with people from a variety of backgrounds nationalities and cultures and interact in a discreet and effective manner with the most senior officials.
Direct reports: N/a
Indirect reports: N/a.
5. COMPETENCIES
The incumbent must demonstrate:
- Achievement: Works to meet standards;
- Customer Service Orientation: Takes personal responsibility for correcting problems;
- Flexibility: Accepts the need for flexibility;
- Initiative: Reacts to short-term opportunities or problems;
- Organisational Commitment: Models loyalty;
- Self-Control: Responds calmly;
- Teamwork: Cooperates.
In accordance with the NATO Civilian Personnel Regulations the successful candidate will receive a definite duration contract of three years which may be followed by an indefinite duration contract.
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member must be submitted using e-recruitment system as applicable:
- For NATO civilian staff members only: please apply via the internal recruitment portal (link);
- For all other applications: you apply to any position we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.
Do you have questions on the application process in the system and not sure how to proceed Click here for a video containing the information you need to successfully submit your application on time.
More information about the recruitment process and conditions of employment can be found at our website ( will be subject to receipt of asecurity clearance(provided by the national Authorities of the selected candidate) approval of the candidatesmedical fileby the NATO Medical Adviser verification of your study(ies) and work experience and the successful completion of theaccreditationand notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared in whole or in part by means of generative artificial-intelligence (AI) tools including and without limitation to chatbots such as Chat Generative Pre-trained Transformer (Chat GPT) or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared in whole or in part by means of such generative or creative AI applications may be rejected without further consideration at NATOs sole discretion and NATO reserves the right to take further steps in such cases as appropriate.
8. ADDITIONAL INFORMATION
NATO is committed to diversity and inclusion and strives to provide equal access to employment advancement and retention independent of gender age nationality ethnic origin religion or belief cultural background sexual orientation and disability. NATO welcomes applications of nationals from all member Nations and strongly encourages women to apply.
NATO is committed to fostering an inclusive and accessible working environment where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation please inform us during your selection process.
Candidates will be required to provide documented medical evidence to support their request for accommodation.
Building Integrity is a key element of NATOs core tasks. As an employer NATO values commitment to the principles of integrity transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity and to promote good governance through ongoing efforts in their work.
Due to the broad interest in NATO and the large number of potential candidates telephone or e-mail enquiries cannot be dealt with.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature albeit at the same or a lower grade provided they meet the necessary requirements.
The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.
The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
Please note that the International Staff at NATO Headquarters in Brussels Belgium is a non-smoking environment.
For information about the NATO Single Salary Scale (Grading Allowances etc.) please visit ourwebsite. Detailed data is available under the Salary and Benefits tab.
NATO does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. For more info please click here.
Required Experience:
IC
Employment Type
Full-Time
