Senior Digital Merchandising Manager, Specialty Retail Brands

The salary range (or base pay) for this position is $00 however base pay offered may vary depending on location job-related knowledge skills and experience. Restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered.

This position is a hybrid in-office role that works out of our Headquarters in Boston MA (this role is not a virtual / remote position). 4 days in office / 1 day WFH

Lead Product Merchandising strategy and implementation for our Specialty Retail (Joss & Main AllModern Birch Lane) and premium brand products. Responsible for defining the best in class online shopping experience and strategy that aligns with business objectives and customer needs. The ideal candidate will be innovative enthusiastic design-centric and customer-focused with great judgment creative problem-solving skills technical skills and experience leading teams and working cross-functionally. This is a unique opportunity to advocate for the needs of our customers and serve as the go-to person for insight on vertical customer experience perspectives.

What Youll Do

• Define design and drive a best in class customer shopping experience for your business units.
• Analyze site metrics customer research competitors and related data to identify opportunities to improve the customer experience.
• Develop and manage execution of roadmaps for your businesses in collaboration with cross-functional stakeholders that drives impact for product categories.
• Manage coach and develop a team.
• Drive improvements to the customer and shopping experience through the development and implementation of strategic tests (including competitor research) and cross-functional projects that will improve the customer experience and drive an increased conversion rate and revenue growth.
• Define content strategy and develop / test inspirational educational and effective landing pages.
• Collaborate with various teams across Technology and Commercial on projects to represent the requirements and needs of your customer and category experience drive completion and ensure cohesive customer experience across all touch points.
• Communicate findings and results with senior leaders acting as a member of the broader single threaded team within your businesses and act as an advocate for the end-to-end customer experience synthesizing multiple points of view and owning a coherent action plan all while negotiating and influencing others.

What Youll Need

• 7 years of experience or 1 years post MBA experience preferred.
• 2 years management experience preferred.
• Bachelors Degree required.
• Passion for and experience improving customer outcomes through improved features and/or digital experiences; preferably within ecommerce.
• Strong analytical skills; ability to extract insights from large and varied data sets to inform strategy and decision-making.
• Excellent communication leadership and culture building skills.
• Organized process-oriented strategic problem solver with talent to multitask in a fast-paced and entrepreneurial environment with a bias for customer focused innovation.
• Able to think outside the box and challenge the status quo while also fairly evaluating all possible solutions in making strategic decisions.
• Quickly learn the necessary technical tools in order to coach and develop your team.