AI Strategy Manager
AI Strategy Manager
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Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewThe AI Strategy Manager is accountable for the success of T-Mobiles AI-powered products platforms and experiences. This role involves the identification of the intersection of unmet customer needs (opportunity) technical feasibility business objectives funding availability and cross-functional stakeholder leadership to deliver against the opportunity.
The AI Strategy Manager is a detail-oriented professional who designs and optimizes customer treatments for assisted channels using Pegas 1:1 Operations Manager. In this role the AI Strategy Manager translates campaign briefs into personalized experiences aligns treatments with next-best-action strategies and collaborates with cross-functional teams to ensure performance scalability and compliance. The AI Strategy Manager also helps evolve treatment development processes and contributes to continuous improvement through data-driven insights.
The AI Strategy Manager leverages deep problem-solving and analytical skills to effectively frame complex business problems present thoughtful recommendations and guide strategic and operational decisions impacting business growth. This role uses data from internal and external sources to perform detailed analysis identify trends and define fields of opportunity for the line of business/function. The AI Strategy Manager communicates complicated data logic and solutions in a clear and concise manner. The Strategy Manager works at all levels including senior leadership to drive strategy adoption and execution. This role uses a data-driven approach when collaborating across teams to influence change and shape business growth.
This role requires customer empathy strategic thinking and analytical expertise to build the strategy behind AI-powered platforms that deliver contextual and personalized interactions to drive growth to the business and positively impact customer experience.
Job Responsibilities:
Build configure and optimize customer treatments using Pegas 1:1 Operations Manager aligned to business objectives.
Translate campaign briefs and targeting requirements into executable treatments that drive personalized customer experiences.
Ensure treatments are logically structured scalable and adhere to established compliance and brand guidelines.
Collaborate with decisioning architects and business stakeholders to implement and iterate on decision logic within the Pega Customer Decision Hub (CDH).
Map treatments to next-best-action strategies and validate decision flows across assisted channels.
Monitor treatment-level performance using analytics dashboards and reporting tools.
Identify underperforming treatments and recommend data-driven optimizations such as creative updates rule tuning or eligibility adjustments.
Maintain detailed documentation of treatment logic configuration test plans and change history within internal systems.
Contribute to the evolution of internal treatment development processes governance standards and reusable frameworks.
Leverages a hypothesis-based approach to structure and perform analyses extract and analyze data and tackle ambiguous and complex problems. Identifies meaningful business insights and presents findings to drive strategic decisions.
Partners across teams to develop a comprehensive understanding of critical business needs identify key issues and structure problem-solving approaches according. Effectively collaborates and communicates cross-functionally to build buy-in and influence strategic vision.
Communicates influences and sells ideas at Director level and below. This includes regularly delivering product presentations. crafting a strategic story out of the numbers to present complex analytical findings in clear concise and decision-impacting manner. Influences leadership through fact-based analysis.
Maintains up-to-date knowledge of strategic frameworks industry trends and corporate and customer drivers to improve re-engineer or maintain company performance
Develops product requirements and specifications to drive and support technical delivery defines the scope for releases / product increments partnering with development project/program management marketing and other key stakeholders to define release schedule; and supports/drives go-to-market activities as needed.
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
Education and Work Experience:
Bachelors Degree Finance Economics Engineering Statistics or related field (Required)
Masters/Advanced Degree MBA Finance Strategy Economics (Preferred)
4-7 years Strategy and Problem Solving experience in framing complex problems identifying key issues that impact business decisions and providing data-driven recommendations. Required
4-7 years Experience in analyzing and interpreting complex data sets. Required
4-7 years Project management. Experience managing projects independently engaging and getting buy-in from stakeholders and creating roadmaps and project plans. Required
Management consulting corporate strategy investment banking or other experience requiring quantitative analysis. Preferred
Knowledge Skills and Abilities:
Serve as a subject matter expert (SME) in Pega 1:1 Operations Manager best practices. (Preferred)
Working knowledge/experience with Pega and 1:1 Operations Manager (Preferred)
Strategy Ability to frame problems use strategic frameworks and develop strategies. (Required)
Business Acumen Business Model: Knowledge and understanding of business models pricing strategies and channel management. (Required)
Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)
Project Management Ability to think a few steps ahead and to lay out thoughtful and achievable project plans in a disciplined manner. Understand how to engage others and what information and data are needed to achieve goals (Preferred)
Communication Ability to synthesize analysis into succinct executive-ready written visual and verbal communications. Ability to articulate the rationale and present in front of senior leaders (Required)
Strategic Thinking Ability to think through complex problems. (Required)
Wireless Technologies Knowledge of the wireless / telecom industry and technology sector. (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $81800 - $147500Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
