Technical Program Manager (m/f/d)
Technical Program Manager (m/f/d)
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Job Description
Technical Program Manager (m/f/d)
Berlin/Hamburg/Cologne hybrid
This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas products and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.
JOB PURPOSE
As a Technical Program Manager you take end-to-end responsibility for the successful delivery of complex client programs from overseeing all ongoing projects to being a trusted advisor to senior client stakeholders. Working with enterprise level clients you will oversee large programmes of work to create technical solutions that enhance customers experience across digital platforms. You act as the central point of contact for your client lead cross-functional teams and ensure quality efficiency and customer satisfaction across all levels. You combine strategic oversight with hands-on execution always focused on what creates real value for the client.
KEY RESPONSIBILITIES
- Full accountability for the successful delivery of one or more strategic client programmes.
- Primary point of contact for the client on operational tactical and strategic levels including escalation management.
- Lead and coordinate multiple parallel projects through your project management team.
- Identify risks dependencies and opportunities across the client landscape and proactively drive solutions.
- Build and develop high-performing self-organized delivery teams with a strong focus on collaboration and quality.
- Collaborate closely with in-house experts (UX UI Dev QA) and manage external vendors as needed.
- Ensure end-to-end delivery ownership including budget forecasting resource planning and quality assurance.
- Continuously improve delivery structures methodologies and tools.
WHAT WE ARE LOOKING FOR
- Proven previous experience in a senior project or program management role ideally in a digital agency or e-commerce environment delivering large scale digital technical solutions.
- Proven track record managing complex cross-functional client programmes.
- Strong understanding of digital products platforms and technical frameworks you speak the language of UX Dev and business alike.
- Excellent communication and stakeholder management skills you build trust challenge constructively and lead with clarity.
- Experience working with a wide range of internal and external stakeholders including C-level clients.
- Expertise in agile and/or traditional project management methods and tools.
- High level of ownership structure and quality awareness.
- Experience in mentoring or managing project managers is a plus.
WE OFFER
- Flexible hybrid working policy (1-2 days at the office depending on location).
- Company pension scheme.
- Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
- Occasional breakfast/lunch at the office Smoothie Tuesdays.
- Stay happy and healthy with a contribution to your health through the OpenUp platform.
- 30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios internet costs and/ or public transport.
- Future Bens - Exclusive access to sustainable healthy products at attractive deals.
- Social events plenty of opportunities to connect with colleagues through organised activities and celebrations.
- A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
- Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE
We are pioneers at heart. What does that mean We are always looking forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning that with people across 30 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.
DIVERSITY EQUITY & INCLUSION
At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.
Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity equity and inclusion Check out our effortshere.
Required Experience:
Manager
Employment Type
Full-Time
