Bilingual Associate, New Business â Individual
Bilingual Associate, New Business â Individual
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Job Description
Manulife is a leading Canada-based financial services group with principal operations in Asia Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong reliable trustworthy and forward-thinking solutions for our customers significant financial decisions. Our international network of employees agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers.
Manulifes Individual Insurance team currently has an opportunity for a Bilingual New Business Individual
Position Responsibilities:
Insurance Contract Management: Input and prepare life and critical illness insurance applications and contracts while performing self-checks to ensure accuracy prior to quality control.
Document Processing: Print bind and assemble contracts review and index all documents received from advisors and clients.
Standards Compliance: Maintain accuracy and productivity of 98% or better using the online reference tool job aids and Excel tracking reports.
Teamwork and Adaptability: Demonstrate flexibility initiative self-motivation and the ability to problem-solve in a fast-paced environment with availability for overtime.
Research and Client Management: Conduct daily research to identify gaps and potential issues while managing client service needs and expectations.
Required Qualifications:
Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
Proficient in the use of Microsoft Word and Excel
Proven keyboarding skills with speed accuracy and attention to detail
Strong written communication skills and ability to correspond concisely with internal teams
Ability to multi-task and manage high volumes of work
Preferred Qualifications:
Customer Focus and Drive: The ideal candidate is dynamic and well-aligned with our customer-centric culture contributing positively to the customer service experience.
Initial Responsibilities: Enter individual insurance application data and manually process documents in the office for new business.
Job Progression: Input issue and reissue insurance contracts including good order review of contracts.
Progressive Training: Follow a progressive training method where each new function is learned after the objectives of the previous competencies have been achieved.
Flexibility and Problem Solving: Demonstrate flexibility to manage continuous change identify and resolve problems with knowledge of individual life insurance as an asset.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Salary & Benefits
Salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
