Portland, OR- CSM
Portland, OR- CSM
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Job Description
Location: Remote
Start date: As soon as possible
Whats In It For You:
Health insurance
PTO (Minimum 120 hours per year)
13 Paid Holidays
401k plan
Comp Time
An annual $250 stipend to support any home office needs
Competitive salary commensurate with experience
Work in an inclusive caring and values-driven environment
Make a critical difference for children families and educators
Weekly Hours: 40-50 per week
Standard Shift: 10:00 - 19:00 PST (11:00 - 20:00 MST 12:00 - 21:00 CST 13:00 - 22:00 EST)
We seek an organized highly motivated detail-oriented action-oriented and values-driven professional to join our team as compliance manager to maintain our status as best in class for driver safety & compliance. This role reports directly to the Senior Director of Recruitment Onboarding and Compliance and will collaborate regularly with our Recruitment Onboarding Operations and Sales Team. This role will have direct reports.
The successful applicant will be:
Inspired by our mission and core values
Excited about and invested in managing people to achieve department goals
Extremely organized with sharp attention to detail
Enjoys doing extensive research
Energized by delivering measurable results
An effective written and verbal communicator
Able to exhibit our company competencies at the application level (review by clicking here)
Comfortable with ambiguity and an ever-changing environment
Excels in a fast-paced environment
Results-driven and has a desire to meet and exceed metrics
A problem solver who can perform independently with minimal supervision
Persistent in the face of challenges with consistent follow-through
Capable of handling and managing complex issues
What Youll Do:
1) Oversee and manage a high-volume compliance process
Design and monitor control systems to deal with violations of rules and policies.
Regularly assess the efficiency of control systems and recommend effective improvements.
Review and evaluate driver operations procedures and reports to identify hidden risks or compliance issues. Provide necessary training.
Oversee and manage periodic audits of our systems and policies to ensure all files and data are current and identify any potential risk areas
Document policies processes and procedures as they relate to driver compliance
Lead special projects and other initiatives
Support facilitation of a variety of training to ensure new and current drivers understand the process and policies of their position.
Review background checks and motor vehicle reports and determine if any offense or conviction would disqualify a driver based on the standards for the local market and escalate when necessary.
Update and maintain the applicant tracking system and other related compliance systems
2) Become an expert on regulations in current and target markets
Understand how to accomplish and maintain driver compliance in each local market (via local vendors required state agencies etc.) and update the internal regulatory guide and applicable staff accordingly.
Monitor ongoing compliance requirements and work with cross-functional teams to operationalize those requirements
Create relationships with key officials in state agencies to proactively identify additions and revisions to current regulations
Identify and monitor additional information sources that outline new and/or potential new regulations
Flag situations that require additional legal advice and facilitate communication with counsel and senior leadership as necessary
3) Manage a compliance team to deliver department objectives
Hire train and onboard new compliance team members
Track improve evaluate and be accountable for the teams performance metrics
Organize and motivate people to accomplish activities on time and with quality results
Step in directly during high-capacity periods or coverage gaps to support your team
Keep all training materials up to date
4) Act as a liaison between the organization and external regulatory partners
5) Other duties as assigned
Travel Required: Light Travel: company meetings state and regulatory visits etc.
Qualified applicants must have:
At least 4 years of implementing and reviewing city state and federal regulations for the purpose of ensuring compliance for a highly regulated role (i.e. DOT drivers healthcare workers food service quality assurance school or district compliance)
At least 2-4 years of people management experience
At least 2 years of remote work experience
At least 2 years experience working in a high-volume organization (at least 500 employees at any given time)
You have a laptop with a working camera and microphone
Highly proficient in Google Suite tools specifically Gmail Google Docs Sheets and Slides (or equivalent platform i.e.: Microsoft)
A minimum of a high school diploma or GED
Preferred Qualifications:
Bachelors degree
Strong knowledge of pupil transportation industry processes and regulations
Experience working with Fountain
Experience building or maintaining a compliance dashboard
Compliance experience in a rapidly scaling environment
What We Do:
At Assist Services we eliminate transportation as a barrier to childrens success. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport school-age students experiencing homelessness living in foster care living with mental or emotional special needs or other circumstances that make traditional yellow school buses a poor transportation option. Thats where we come in.
We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers nurses nannies babysitters personal caregivers nursing home aides social workers parents and grandparents who are eager to be a positive influence in their students lives.
Our Values:
Excellence Everywhere: We bring the same high level of urgency and quality to every child and every partner. We care equally about districts where we serve hundreds of students and districts where we serve just one. We work hard to reach our goals in a way that is both efficient and effective and we hold ourselves to high standards of reliability safety and conduct. We are on time we communicate well and we take pride in being a winning team.
Learn Continuously: We are nimble and creative problem-solvers who treat mistakes as opportunities to grow but we dont make the same mistakes repeatedly. We are always open to upgrades new ideas and new ways of doing things whether those come from our drivers our families our partners or our team especially when those suggestions help us be more excellent and/or provide a better experience for kids. We seek and implement feedback constantly because we want to be and do our best.
Trust Is Everything: We treat each other with respect and candor and we always keep our word. We set clear expectations and hold each other accountable and we have fun in the process. We do what we say we will do and own up when we make mistakes. We are honest and we err on the side of over communicating with each other and with our families and partners. We extend grace but we dont lower the bar.
Employment Type
Full-Time
