Level 2 Technician | AU | Onsite - Ortigas
Level 2 Technician | AU | Onsite - Ortigas
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
60000 - 80000
Vacancy
1 Vacancy
Posted on :
09-07-2025
Job Description
Set-up and Location: On-site On-call
Work Schedule: Mon-Fri 1:00 PM-10:00 PM (AEST) 11:00 AM-8:00 PM (PH Time)
Employment Type: Full-time
Ready to do work that actually excites you
We are looking for a proactive and technically adept IT Support Technician with 2 to 4 years of experience in a Managed Service Provider (MSP) or internal IT support environment. This role centers on delivering responsive professional Level 1 2 technical support while adhering to ITIL-aligned service standards.
The ideal candidate will bring a solid background in systems networking backups cybersecurity and remote server management paired with sound judgment and a strong customer service mindset.
What youll do
- Act as the first point of contact for incoming support calls and accurately log tickets in the service desk system.
- Provide technical support for desktops laptops mobile devices printers and widely used software such as Microsoft 365.
- Manage incidents and service requests via ticketing tools (e.g. Autotask) including tracking triage and escalation when necessary.
- Resolve issues in a timely manner while meeting defined service level agreements (SLAs).
- Perform basic server troubleshooting (e.g. RDP issues service restarts disk space checks).
- Handle user onboarding and offboarding in Active Directory and Microsoft 365.
- Document troubleshooting steps resolutions and contribute to knowledge base updates.
- Monitor and assist in maintaining backup systems (both on-prem and cloud-based).
- Conduct basic network diagnostics (firewalls routers switches access points).
- Adhere to cybersecurity best practices and maintain a secure support environment.
- Use Dell iDRAC for remote server access and basic power control functions.
- Support VMware ESXi environments with routine tasks like VM status checks and restarts.
- Participate in rotational shifts and provide weekend support as needed.
Requirements
Required Qualifications & Experience
What You Bring
Were looking for someone who:
- 2 4 years of experience in IT support within an MSP or in-house IT team.
- Strong understanding of computer hardware operating systems and commonly used software.
- Foundational networking knowledge: TCP/IP DHCP DNS and device configurations.
- Hands-on experience with local and cloud backup solutions and a solid grasp of cybersecurity practices.
- Proficiency with service desk and ticketing systems (e.g. Autotask ServiceNow).
- Familiarity with Windows Server environments and Active Directory management.
- Basic experience with remote server tools such as Dell iDRAC.
- Working knowledge of VMware ESXi for routine virtual machine management.
Education & Certifications
- A diploma in Information Technology Computer Science or a related field is desirable
Benefits
Why You ll Love Working Here
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Let s Talk
If you re thinking this sounds like me it probably is. Click apply. We can t wait to meet you.
Key Responsibilities Act as the first point of contact for incoming support calls and accurately log tickets in the service desk system. Provide technical support for desktops, laptops, mobile devices, printers, and widely used software such as Microsoft 365. Manage incidents and service requests via ticketing tools (e.g., Autotask), including tracking, triage, and escalation when necessary. Resolve issues in a timely manner while meeting defined service level agreements (SLAs). Perform basic server troubleshooting (e.g., RDP issues, service restarts, disk space checks). Handle user onboarding and offboarding in Active Directory and Microsoft 365. Document troubleshooting steps, resolutions, and contribute to knowledge base updates. Monitor and assist in maintaining backup systems (both on-prem and cloud-based). Conduct basic network diagnostics (firewalls, routers, switches, access points). Adhere to cybersecurity best practices and maintain a secure support environment. Use Dell iDRAC for remote server access and basic power control functions. Support VMware ESXi environments with routine tasks like VM status checks and restarts. Participate in rotational shifts and provide weekend support as needed. Required Qualifications & Experience 2 4 years of experience in IT support within an MSP or in-house IT team. Strong understanding of computer hardware, operating systems, and commonly used software. Foundational networking knowledge: TCP/IP, DHCP, DNS, and device configurations. Hands-on experience with local and cloud backup solutions and a solid grasp of cybersecurity practices. Proficiency with service desk and ticketing systems (e.g., Autotask, ServiceNow). Familiarity with Windows Server environments and Active Directory management. Basic experience with remote server tools such as Dell iDRAC. Working knowledge of VMware ESXi for routine virtual machine management.
Education
Bachelor's Degree
Employment Type
Full Time
Key Skills
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