RQ09437 - Solutions Designer - CRM - Senior

Responsibilities:

• Ensure Accessibility standards are met (AODA)
  
• Design of hosting technology solutions based on the client s service specifications standards policies best practices
  
• Planning implementing and supporting complex CRM systems
  
• Documenting processes and technical designs and updating build books
  
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Ensure development of application solution is implemented and in accordance with the business requirements
  
• Designing developing and implementing web applications that work across modern browsers and various platforms and mobile devices
  
• Conducting research and assessment of options for technical design issues
  
• Contributing to design/development project plans including work breakdown and resources estimates
  
• Ensure unit testing meets expected functionality requirements
  
• Support User acceptance testing defect management
  
• Ensuring compliance with architecture framework and system standards and Agile Development Methodology
  
• Leading-edge technologies design criteria including usability security and privacy for web and mobile applications
  
• Knowledge transfer and documentation as prescribed by the Project Manager and Manager
  
• Developing and maintaining system design models program codes technical documentation and specifications
  
• Ensure development of application solution is implemented and in accordance with the business requirements.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Demonstrated Hands On - experience designing supporting developing maintaining and configurating Salesforce solutions
  
• Salesforce Certified Experience Cloud Consultant
  
• Experience with Vlocity platform capabilities including FlexCards DataRaptors Integration Procedures Calculation Matrices and Procedures OmniScripts Vlocity Data Model and Lightning Web Components (LWC)
  
• Salesforce Dynamic Forms.
  
• Experience implementing AODA compliant solutions
  

Skill Set Requirements:

Salesforce Experience:

• 5 years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  
• 3 years experience with LWC
  
• Salesforce Dynamic Forms.
  

Design Analysis Development and Configuration:

• Demonstrated experience supporting developing maintaining and configurating Salesforce solutions
  
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
  
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
  
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  
• Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments
  
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
  
• Experience conducting diagnostics and determining methods to help incident management
  
• Experience implementing AODA compliant solutions
  
• Experience with Vlocity platform capabilities including FlexCards DataRaptors Integration Procedures Calculation Matrices and Procedures OmniScripts Vlocity Data Model and Lightning Web Components (LWC)
  
• Experience on Integration: Salesforce with Internal Applications
  
• Should have clear understanding on Security settings governor limits platform limitations
  
• Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
  
• Should be comfortable working in Agile epics user stories features story points etc.
  
• Knowledge on MuleSoft is a plus.
  

Management and Communication Skills:

• Strong verbal and written communication skills
  
• Strong interpersonal and negotiation skills
  
• Strong consulting skills to engage with all stakeholders
  
• Demonstrated experience monitoring progress resolving problems and reporting regularly to business and I&IT management decision-makers
  
• Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
  
• Demonstrated team player with a track record for meeting deadlines.
  

Analytical and Problem-Solving Skills:

• Excellent analytical problem-solving and decision-making skills
  
• Proven and demonstrable troubleshooting and analytical experience
  
• Demonstrated experience in analyzing and resolving any problems issues or concerns with systems applications hardware software or telecommunications
  
• Experience with providing application fixes to support the user acceptance testing and deployment activities
  
• A motivated flexible detail-oriented and creative team player with perseverance excellent organization and multi-tasking abilities and a proven track record for meeting strict deadlines
  
• Testing and deployment activities.
  

Public Sector Experience:

• Previous experience working in Government or Public Sector organizations.