Cloud Support Migrations Engineer
Cloud Support Migrations Engineer
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Job Description
The Role: The Strategy Cloud Team provides unparalleled customer service to all customers partners and internal personnel of Strategy. The Cloud Systems Contact (CSC) is responsible for managing all operations within a team of Account Managers in providing first-level account support and planning for the Strategy platform. The CSC dedicates his/her time to ensuring the resolution of customer issues the technical and professional growth of assigned customers paying close attention to details achieving team and individual level objectives and identifying ways to increase customer satisfaction. This person is responsible for the satisfaction of all customers.
Your Focus:
Represent Strategy to the customer
Onboard support and interface with Strategy Cloud Environment (MCE) customers
Collaborate with customers and internal resources to upgrade migrate operate and grow customers on the MCE platform
Promote an environment where all employees understand the importance of customer satisfaction and are accountable for customer growth
Facilitate all operational checkpoint activities throughout the lifecycle of projects. Continually update relevant business stakeholder of project status
Assess and resolve all high priority project risks as they are encountered
Professionally document meetings requirements plans schedules and incidents as necessary to drive next steps and to keep stakeholders informed
Create processes and policies that work toward continually improving customer satisfaction revenue growth and employee morale
Assess customer requirements to ensure customer environments are appropriately sized to their business needs
Provide periodic customer status summaries and project progress reports to management
Assume additional responsibilities as directed by management
Required Experience and Skills:
Motivation Innovation Passion Integrity Teamwork Customer-Focus.
You should also bring the following:
Bachelors degree preferably with a technical major or minor (Information Systems/Technology MIS Computer Science Business IT)
4 years of related experience or Bachelors degree equivalent
Excellent leadership presentation organization and team collaboration skills
Strong creativity and organizational skills
Ability to anticipate risks and devise solutions to resolve issues promptly
Comfort with ambiguity frequent change and/or unpredictability
Strong analytical detail-oriented persistent and not afraid to ask questions. Able to analyze implement and improve complex systems/processes
Able to define document and support systems projects policies and procedures
Excellent communication skills and ability to work as part of a team
Strategy experience preferred
Experience with AWS or Azure or GCP a must
Able to support Strategy customers during their working hours between 12:30 PM to 9:30 PM IST
Willing to work from Strategys Pune office 5 days a week
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
