Associate IT Support Engineer
Associate IT Support Engineer
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Job Description
The Role: Strategys IT Support Engineer will provide desktop and help desk support to technical and non-technical employees executive management and event support (both on and off-site).
Your Focus:
Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment.
Resolves ticket requests with internal customers through troubleshooting issues of software hardware equipment and mobile devices.
Performs upgrades repairs imaging configuration installation and maintenance of PC MAC memory/storage operation systems servers drivers and other equipment.
Procures installs configures troubleshoots and repairs mobile devices for Apple and Android.
Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets.
Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services
Qualifications :
Candidate must possess 1 years of experience in a computer hardware environment or the equivalent combination of formal education training and experience.
Knowledge of Microsoft OS (Windows 2012 Windows 10). Office 365 Active Directory and desktops applications.
Excellent troubleshooting and problem-resolution skills.
A or similar certifications are a plus.
Excellent interpersonal communication skills in order to effectively interact with technical and non-technical employees.
Excellent customer service skills.
Ability to prioritize among multiple competing requests.
Microsoft certification is a plus.
Ability to support internal stakeholders from 12:30 PM to 9:30 PM IST
Willing to work from Strategy Indias Pune office 5 days a week
Additional Information :
The recruitment process includes online assessments as a first step (English logic business) - we send them via e-mail please check also your SPAM folder
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
