Customer Success Manager / Sell-Side (NY preferred)

What youll do

• Manage existing customer relationships to drive execution of projects related to data services and advertising campaigns
• Daily supporting of clients projects/campaigns to ensure execution of projects and being the liaison between the client and internal departments. Coordinate resources to ensure client satisfaction and Return on investment
• Educate and inform clients/prospects on all data assets and audience recommendations with ongoing consultation to clients to uncover challenges and offer data recommendations. Use product experts as a resource.
• Communication with clients is frequent - includes weekly status calls with and occasional travel to client locations (primarily NYC)
• Develop solutions that solve clients advertising goals. Advise client on data best practices and address gaps/opportunities
• Personally responsible for achieving a sales revenue quota together with Account Executive.
• Collaborate on account planning with Account Executive to identify data sales opportunities
• Execute basic contracts for standard products services and renewals
• Responsible for regular status calls with Sales Leadership with existing portfolio
• Work with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote
• Work cohesively with wide range of internal groups - Operations Legal Compliance and Finance
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters trade magazines.
• Develop relationships across all client/prospect base and internal departments
• You will report to Experians Sr. Sales Director

Qualifications :

• BS/BA or equivalent experience is necessary
• Sell-side industry experience is valued. Agency or digital marketing experience is also helpful.
• Customer service skills to grow and cultivating client relationships
• 3 years of experience managing a large project portfolio with varying levels of details.
• Ability to travel approx. 20% of time (assuming not located in NYC)

Additional Information :

Perks:

• Great compensation package and annual performance bonus
• 401K with a 4% company match with immediate vesting.
• Comprehensive health dental and vision plans.
• Paid time off.
• 12 paid company holidays 5 sick days and 2 paid volunteer days.
• Wellness plans online discounts employee discounts pet insurance employee stock purchase programs and more.

#LI-Remote

This is a remote role.

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

Yes

Employment Type :

Full-time