User Insights Analyst
User Insights Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Join the team redefining how the world experiences design.
Hey gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
What youd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.
As a User Insights Analyst youll work in our Close The Loop Operations team to analyse qualitative and quantitative user feedback data including support tickets in-product surveys and other channels and distill it into actionable insights for our teams. This may involve working with insights tools like Enterpret & Looker manually scrubbing a sample of tickets or working with other teams around Canva like Specialist Operations.
The overarching aim of the role is to support our group in proactively identifying meaningful ways to improve the user experience based on signals from our user feedback and then ensure these improvements are actioned by the right team.
At the moment this role is focused on:
You will leverage your high level of product literacy to take our raw feedback data (with Enterpret support) and generate actionable insights that can be consumed by product managers / business partners ultimately driving product improvements
Youll use your analytical skills to understand the core drivers of customer feedback and product issues
Youll partner with different stakeholders and contributors within User Voice to drive Close The Loop strategies
You will contribute to the development and fine tuning of feedback categories (inc. CHT categories Enterpret and however else we might categorise insights) and maintain a balance of scalability vs. providing useful insights to internal stakeholders
Youre probably a match if:
Youre already familiar with Canva as a product and have impeccable attention to detail.
You love delving into complex problems and using your analytical skills to get to their root
You can join the dots between different sources of information to understand how different issues might be connected and how they related to the bigger picture
You have great communication skills: you can synthesize your findings into a great visual narrative to help people understand the key message and share proactive updates with relevant stakeholders before they ask
You have the technological aptitude to manage spreadsheets documents and collaborative presentations.
You are motivated to complete routine tasks and are a master of time management and prioritization.
You have the ability to thrive in high-pressure situations as well as work in situations that deal with ambiguity/navigating complexity
You are naturally curious and love digging into the Whys of things even if they may be initially unclear.
About the team
The Close The Loop group sits within the User Voice supergroup and is responsible for amplifying our users users voices throughout the rest of Canva as well as working with other teams to ensure our users have an issue-free experience. One of the ways we do this is through analysis of our direct user feedback channels like support tickets social media feedback and in-product surveys and then by working with teams around the business to understand prioritise and action this feedback. We strive to shine a light on possible issues and opportunities in the product to ensure our users are getting the best experience we can give them.
Whats in it for you
Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a stack of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
- Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
