Analyst, Technical Solutions (Tier 2)
Analyst, Technical Solutions (Tier 2)
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Salary Not Disclosed
1 Vacancy
Job Description
- Prioritize and resolve operational issues reported by clients.
- Consult guide and share product best-practices with clients.
- Train/impart technical knowledge to empower our Client Care and Client Resolution support team to resolve more complex issues without escalation.
- Use technical expertise blended with business acumen to solve complex problems and provide guidance to other team members
- Foster close partnership and collaboration with key external ecosystem stakeholders and internal groups such as Product Technology and Client account teams to deliver growth objectives
- Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions
- Provide technical aptitude and expertise for Visas products and services adapt technical concepts to drive business outcomes. This includes developing knowledge of supporting technology competitive technology and in-house alternatives. Ability to translate technical concepts to non-technical users
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Bachelors Degree in Computer Science or equivalent qualification
6 years of experience in the payments industry supporting APIs and ISO 8583 messaging
Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities.
Leadership qualities that embody the Visa Leadership Principles of leading courageously being obsessed about customers collaborating as One Visa and executing with excellence
Strong communication skills with the ability to engage clients and stakeholders effectively and concisely influencing through impactful oral and written communications
Ability to learn fast work independently make good decisions with limited information and perform well under pressure
Clear verbal and written communication skills problem solving skills attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
Organized self-starter result oriented and a passion for scaling new products
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
