Field Service Engineer
Field Service Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
SUMMARY
This is a field service engineering position primarily responsible for traveling to customer sites which are often high-security environments to maintain and repair Smiths Detections X-ray and trace detection equipment using hand and power tools as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
- Travelling to customer sites across metropolitan and regional/remote areas often requiring long-distance driving air travel and hotel accommodation for several days per trip
- Troubleshooting servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detections service centres
- Proactively completing preventative maintenance tasks according to service contracts and schedules
- Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
- Testing components and circuitry of X-ray equipment using a multimeter computer/laptop and the inbuilt equipment-software
- Diagnosing the root cause of mechanical electrical and electronics related equipment faults (involving 24 volts or less)
- Replacing belts rollers motors and other mechanical components within X-ray equipment
- Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
- Opening machines to inspect vacuum clean de-grease repair and replace internal parts
- Installing new equipment at customer sites independently and alongside Smiths Detections programs and installations teams and various subcontractors and customer-stakeholders
- Completing field service related documentation and reports
- Completing technical safety compliance and other job related trainings online and in-person
- Maintaining a clean/tidy work station and work environment
- Responding to queries from customers vendors subcontractors and internal stakeholders verbally and in writing in a timely and professional manner independently
- Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
- Joining regular internal team meetings and safety briefings
- Ensuring that tools and testing equipment is maintained and calibrated
- Acting as the designated on-call person according to the relevant regional on-call roster to provide remote and in-person technical support to customers
- Analysing field service data trends and recommending process and equipment improvements
- Contributing to continuous improvement projects and initiatives
- Providing training and support to new joiners and junior-level field service team members
- Leading safe-work practices and ensuring the safety of junior-level field service team members
- Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
- Other duties as required
Qualifications :
EDUCATION LICENSES & EXPERIENCE
- Certificate 3 Trade Qualification or Degree (Mechanical/Electrical/Electronic/IT)
- Provisional or unrestricted drivers license
- Ability to obtain security clearances and industry licenses
- Basic proficiency with Microsoft Office Suite
- Indicative experience: 3 years
Additional Information :
Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.
Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
