Senior Customer Support Technician

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

What We Need

We are looking for a Senior Customer Support Technician to join Element Fleet Management. As the largest pure-play fleet manager in the world we provide unmatched products and services and solutions to our clients.

At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!

Are you

• Dedicated to achieving continuous improvement at a global organization

• Experience working in an Agile Environment

As the Senior Customer Support Technicianyou will be the point of contact for clients in need of assets that cannot be ordered from the OEMs. (Original Equipment Manufacturer) offers support and consultation during and through the process of new vehicle purchases from dealers. Arranges upfitting and transportation logistics for all Stock with Upfit requests as well as all Heavy Truck Medium Truck Forklift Trailer and Equipment orders both out of stock and Dealer orders.

A Day in the Life

• Client facing point of contact for out of stock purchase

• Receives orders from clients

• Searches dealer inventory

• Reviews and sends quality offers to clients

• Manages workflow from order submission through delivery

• Provide consultative input regarding alternative vehicles and ordering methods for most effective and efficient delivery of complete vehicles (Turn-key with upfit complete)

• Arranges addition of upfitting throughout the order process & / or post-delivery.

• Provides full order resolution support in collaboration with FPS for vehicles purchased from dealerships

• Builds and maintains key contact relationships with dealers and suppliers.

• Provides insight and consultation on the status of dealership inventory

• Provides support to licensing related inquiries where unusual documentation may be requested as well as in-flight support for transportation issue resolution.

• Supports departmental initiatives for best acquisition policies

Requirements

• Bachelors degree preferred or three to five years related experience or equivalent industry experience.

• Fleet or mechanical experience (with upfit ideally) is also preferred.

• Strong industry knowledge and familiarity with current state restrictions/laws pertaining to lease vehicles.

• Proven problem-solving skills with an analytical and inquisitive approach.

• Demonstrated ability to manage multiple priorities.

• Demonstrated strong communication skills.

• Microsoft Office product knowledge moderate proficiency level

*the internal business title is Sr Associate Truck & Upfit

The hiring base salary range for this position is $49100 to $67500 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

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