Bilingual (English and French) Customer Service Representative - Account Maintenance
Bilingual (English and French) Customer Service Representative - Account Maintenance
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Job Description
Join our Ford Credit team as we create tomorrow! We are looking for bright enthusiastic and team-oriented individuals to join our team. Our work atmosphere is fast-paced innovative and people oriented. If youre customer-focused driven and seeking the opportunity to experience exciting challenges and growth look no further.
As part of the Ford Creditfamily youll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP) quarterly profit-sharing defined-contribution pension tuition subsidies vehicle discounts a flex spending account with options to purchase extra vacation allocate into a health care spending account and much more. Youll also experience exciting opportunities for professional and personal growth and recognition.
The credit team plays an important and strategic role in ensuring high levels of customer satisfaction as well as developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. We are a company that believes strongly in professional growth developing business acumen and promoting employees from within.
Responsibilities
- Make a positive impact on every customer interaction:Youll engage with customers seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.
- Follow established procedures:Adhere to the Ford Credits policies and guidelines for your work area ensuring consistency and quality in service delivery.
- Be an active team member:Participate actively and contribute to team meetings sharing insights and collaborating with colleagues.
- Use company resources responsibly:Utilize company email and internet access in accordance with established company policies.
- Engage in constructive feedback:Be comfortable both giving and receiving feedback from peers and supervisors in a positive professional and helpful manner to support continuous improvement.
- Support team and company goals:Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality.
- Adapt to changing situations:Be able to adjust quickly to changes in tasks or priorities and manage varying workloads and potential stressful situations effectively and calmly.
Qualifications
Minimum Requirement:
- Education: High School Diploma or Canadian Adult Education Credential (CAEC)Equivalency
- Excellent communication skills (written and verbal) in both French and English.
- Unparalleled customer service experience via phone and email.
- Proficiency in MS Office (Word Excel Outlook).
- Candidate must reside in or around (40-kilometer radius) of Edmonton AB and be able to attend training at the Edmonton office (minimum of 5 weeks) starting on August 11 2025.
Additional Information: - Candidates must be able to work a flexible schedule during our hours of operation which include Monday Thursday from 6:00 am 7:00 pm MST Friday from 6:00 am 5:00 pm MST and Saturday from 7:00 am 1:00 pm MST.
Preferred Requirement:
- Work effectively in a remote team environment to manage tasks with a high level of accuracy.
- Collection experience preferred.
- Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.
- Ability to perform multiple tasks simultaneously with the ability to pivot to other work requirements as needed.
- Resolve customer and dealer concerns in a positive and professional manner.
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to the Ford Credit Canada Team we encourage you to apply!
We thank all applicants for their interest but only those selected for an interview will be contacted.
Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment selection and / or assessment processes where needed are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.
Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
