Keyholder, Highland Village

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on we now offer a range of luggage and travel essentials for every journey. Together we create innovate and embark on this journey as a community of travelers helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Keyholder to join our Houston Highland Village team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education world-class-service standards and operational excellence. We pride ourselves in owning the offline touch point for our brand and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. Were looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival and until their departure.

To support the needs of the business we are seeking candidates that have the ability to work evenings weekends and holidays. Should you need a scheduling accommodation please let your interviewer know.

What youll do as a Keyholder

• Youll embody our brand standards and core values by consistently delivering best-in-class exceptional customer service to every person every time

• Youll create a personalized and memorable experience for each and every customer expanding on love of travel to further drive community and connection

• Youll take accountability for the success of in-store processes and operations

• Youll meet individual KPI expectations and sales goals while also supporting overall store success

• Youll lead support and guide a team of retail associates

• Youll assist with onboarding new hires ensuring their training enables them to meet customer experience standards

• Youll coach and give feedback to team members to support their development enabling them to better support customers and store operations

• Youll partner with store management to assist with marketing events and programming at the store

Who you are

• Youre a growing retail customer service or hospitality leader who inspires others drives results fosters learning and can support the development of a team

• Youre an excellent communicator who is comfortable using coaching and feedback to develop team members

• Youre an excellent collaborator with a passion for people; uniting the team to work together

• Youre reliable effective and add value to the business

• Youre solution oriented; you are resourceful with commitment to following through

• Ability to pull push lift and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend squat twist and reach as needed throughout the duration of a work shift

Excited to join the team but not sure you meet all of the qualifications Please apply wed still love to hear from you.

Who We Are

• Were travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• Were driven. The work we do matters and collectively drives impact. No matter the job title everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• Were supportive. We value the entirety of your lifes journey not just the milestones. Youll find an environment that celebrates balance understanding that your personal passions and commitments outside of work are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors including scope and qualifications for the role skillset and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Salary Range: $20.00 hourly

• This role is eligible to participate in Aways Retail Incentive Bonus Plan the terms of which are determined on an basis at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation wellbeing holidays floating holidays and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes product stipends and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer we do not discriminate based on race color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age veteran status genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at