Customer Service Representative
Customer Service Representative
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$ 17 - 17
1 Vacancy
Job Description
The Customer Service Representative answers questions and resolves problems initiated by insureds and carriers via telephone mail and e-mail. Most questions concern coverage claims cost or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.
Your Impact:
- Provide excellent customer service via phone to clients.
- Maintain accurate customer service history notes regarding clients calls changes to benefits policies etc. to allow efficient handling of future calls.
- Assist with processing client requests received via mail fax and email.
- Update and maintain customer records in the administration system.
- Process and analyze new business transactions policy transactions and correct company records to adjust errors.
- Mail specified forms and route completed forms for processing.
Successful Candidates Will Have:
- High School diploma or General Education degree (GED).
- 1-2 years of relevant customer service and/or call center experience.
- Previous experience working within the insurance healthcare or similar industry is highly desired.
- Proficient PC user skills with various computer software programs including MS Word Outlook Excel etc.
About One80:
One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager One80 offers placement services and binding authority for property and casualty life travel/accident and health affinity and administrative services and warranty business. Launched just four years ago One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024 One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025 One80 Intermediaries earned the Great Place To Work Certification for the second consecutive year.
The expected pay rate for this positionis estimated between $17.00 to $17.50 per hour plusdiscretionary bonus.
At One80 Intermediaries base pay is one part of our total compensation package which also includes a comprehensive suite of benefits including medical dental vision disability life and retirement savings and 10 days of paid time off and 11 paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The actual base pay offered may vary depending on multiple individualized factors including geographical location education job-related knowledge skills and experience.
If you have any questions about this posting please contact .
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: information submitted by California applicants in response to a job posting is subject to One80sCalifornia Job Applicant Privacy Notice .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
