Automotive Business Development Center Coordinator
Automotive Business Development Center Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a motivated Business Development Center Coordinator to lead our dealerships Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through proactive appointment setting timely customer follow-ups and efficient handling of inbound service inquiries. The ideal candidate has exceptional communication skills a passion for customer care and experience managing a dealership service BDC or similar high-volume customer service team.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits
- Paid training
- Health insurance
- 401(k) matching
- Employee discount
- Vision insurance
- Dental insurance
Responsibilities
- Oversee all inbound and outbound service appointment calls ensuring prompt and professional customer interactions
- Manage and track service leads follow-ups and appointment scheduling to maximize shop capacity
- Develop and implement strategies to increase service retention and drive traffic to the service department
- Monitor and report on service appointment performance metrics (daily weekly monthly)
- Provide ongoing coaching training and support to BDC representatives to improve call handling appointment setting and customer satisfaction
- Collaborate with the Service Manager and leadership team to align service goals and daily operations
- Maintain a high level of organization and efficiency within the BDC teams processes and workflows
- Handle escalated service calls and resolve customer concerns with a focus on satisfaction and retention
Requirements
- Prior leadership experience in a service BDC or similar customer-focused call center preferred
- Automotive dealership experience particularly in service operations strongly preferred
- Exceptional verbal and written communication skills
- Strong organizational multitasking and time management abilities
- Proficient with CRM scheduling tools and dealership management systems (e.g. CDK Reynolds & Reynolds)
- Positive energetic attitude with a focus on team success and continuous improvement
- Driven by results and capable of meeting department goals and key performance indicators
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
