Service Business Leader, EMEA
Service Business Leader, EMEA
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
We are seeking a dynamic and motivatedService Business Leaderto join ourEMEAteam. This role goes beyond traditional Field Service management focusing on strategic development innovation and continuous improvement of our service business across all divisions and capital equipment portfolios.
You will lead a high-performing field service organization while also shaping the future of service delivery through data-driven decision-making cross-functional collaboration and transformational leadership. Your mission will be to elevate service performance drive customer satisfaction and contribute to business growth through strategic initiatives and operational excellence.
Region: To Be Assigned (Central-West or South-East Europe depending on location)
Key Responsibilities
Strategic Leadership & Vision
Define and execute a forward-lookingservice strategyaligned with divisional andregional business goals.
Identify and implementinnovative service models and technologiesto enhance customer experience and operational efficiency.
Influence and shape the direction of service performance through data insights KPIs and market trends.
Business Development & Process Innovation
Partner with commercial and divisional leaders to develop service offerings that support capital equipment sales and long-term customer value.
Lead initiatives to improve service revenue contract penetration and customer retention.
Championcontinuous improvement programs(e.g. Lean Six Sigma) to optimize service delivery and reduce operational costs.
Operational Excellence
Overseefield service operations ensuring alignment with quality compliance and customer satisfaction standards.
Monitor and analyze service metrics to identify trends risks and opportunities for improvement.
Manage escalations and complex service issues with a focus on resolution and learning.
Team Leadership & Development
Build and inspire a diverse high-performing team of field service professionals.
Foster a culture of empowerment accountability and innovation.
Collaborate with HR to attract develop and retain top talent.
Cross-Functional Collaboration
Act as a strategic liaison between field service commercial supply chain and product development teams.
Support new product introductions and ensure service readiness across the region.
Engage with counterparts at aGloballevel to align on best practices and service innovation.
What Were Looking For
Required Qualifications
BS/BA in Science Technology or Engineering.
710 years of progressive leadership in service operations with a strong strategic and customer-facing component.
Skilled inmanaging remote and multicultural teams fostering collaboration and accountability across geographies.
Experience inField Service Engineeringand thehealthcare technology sectoris a valuable plus bringing practical technical depth to service leadership roles.
Track record of leadinginnovation-led servicesthat put business at the center delivering end-to-end solutions that combine cutting-edge innovation with strategic priorities.
Proven experience in driving service transformation business development or operational excellence.
Strong analytical and problem-solving skills; Lean/Six Sigma certification preferred.
Experience with cloud-based service platforms (e.g. ServiceMax SFDC).
Excellent communication and stakeholder management skills.
Fluent in English; additional European languages a plus.
Willingness to travel up to 20% across EMEA.
As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.
So choosing a career with Boston Scientific (NYSE: BSX) isnt just business its personal. And if youre a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!
Employment Type
Full Time
