Cloud Engineer II, VDI
Cloud Engineer II, VDI
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Maintain multiple customer environments.
- Update and Manage ticket backlog based on internal policies.
- Crisis Management - Identify and escalate any high-priority issues to the next level. Escalation to data center manager - most escalation should be to this role - therefore L3
- Provide customer-first experience by utilizing phone calls emails and the ticketing system to manage cases..
- Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues including other technical engineers account teams or project managers.
- Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.
- Independently research and learn new material/ concepts then share the latest knowledge with the team.
- Be able to interface with Vendors to achieve resolutions for the customer.
- Assist with creating reviewing and updating internal Knowledge Base Articles.
- Provide technical guidance and mentorship to Skill PODs
- Provide technical reviews for RFCs to other engineers on the team.
- Ensure the client(s) environment is fully patched and running compatible components (OS Apps VMware Tools etc.).
- Update Customer environments to newer Long Term Stable Releases (LTSR) Cumulative Updates (CU) and apply security patches.
- To receive understand and implement advanced technical procedures: Troubleshoot and document.
Qualifications :
Minimum Qualifications:
- Bachelors degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination such as a masters degree and up to 2 years experience; or 6 years experience in a related field.
- Flexibility to work alternative days and shifts as needed.
- Manage VDI environments: Citrix AVD
- Willingness to work on a 24x7 on-call rotation schedule.
- Certificates: CCA-V
- Advanced Windows management:
- Active Directory - Server roles (installation configuration and management) Object management Group management GPOs DNS DHCP Replication IIS FSMO.
- OS Optimization.
- Server Optimization - Performance Monitoring investigation and remediation -> Memory CPU Disk I/O AV management scheduled maintenance etc.
- GPO Optimization.
- Log analysis.
- Intermediate Citrix (XenApp) LTSR:
- PVS Storefront Director Session Host Base Image NetScaler UPM Citrix Policies.
- Log analysis
- Advanced RDS:
- RDS Gateway Certificates Hosts etc.
- Ability to manage renew monitor & and configure Certificates on multiple platforms.
- Understanding of Cybersecurity concepts - CVE remediation environment hardening etc.
Preferred Qualifications:
- Certificate:
- Nerdio
- Citrix Certified Associate (CCA-AppDS CCP CCP-V)
- Legacy Windows OS experience management and troubleshooting -/R2.
- Advanced Virtualization: VMware ESXi VMware vSphere VMware vCenter VMware vCloud.
- Experience with N-able Management.
- Understanding of parallel technologies:
- Networking- FortiGate VPN (Layer 1 and 2) VeloCloud Firewall.
- Microsoft services - Outlook/ Exchange Azure AD.
- MFA/2FA: Duo Azure MFA Workspace One OneLogin.
- Veeam Back up and Restoration - Veam Self Service portal VBR
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
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