Collections Service Representative
Collections Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PRIMARY FUNCTIONS
TYPICAL DUTIES AND RESPONSIBILITIES
- Front line representative working directly with taxpayers answering inquiries analyzing tax data preparing tax bills and explaining tax status to taxpayers.
- Computer interaction with Citys Tax Collection system and/or Parking Tag system.
- Counts balances and reports cash collected counts and bands monies received.
- Operates cash register scanning equipment adding machines and printers.
- Post tax payments on Citys tax collection system.
- Files records and reports prepares related reports on PC equipment using Excel and Microsoft Word.
- Assists in preparation of delinquent notices.
- Performs other related office functions and clerical work.
EDUCATION QUALIFICATIONS & EXPERIENCE
KNOWLEDGE EXPERIENCE SKILLS & ABILITIES
- Knowledge of principles and practices of cashiering customer service and business mathematics.
- Knowledge of computerized business or financial systems.
- Knowledge of Microsoft Excel and Word.
- Knowledge of office procedures methods and equipment with particular reference to the receiving and accounting for the receipt of cash.
- Knowledge and understanding of proper customer service techniques.
- Some knowledge of collection procedures.
- Ability to receive cash and make change with accuracy and speed.
- Ability to make accurate arithmetic computations.
- Ability to interpret tax data from mainframe tax system.
- Ability to interpret data from Citys parking tag system.
SALARY BARGAINING UNIT & TERMS OF EMPLOYMENT
This is a General Fund Tested position.
This position is included in a collective bargaining agreement with Local 884 American Federation of State County and Municipal Employees..
Bargaining agreements available to review HERE.
General Funded hires into this class are not covered by Social Security and will not pay Social Security taxes. They instead participate in the City Pension; the employee contribution rate is 9% of pay.Selection Plan
Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate within their submission that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.
It is critical that you complete the application thoroughly as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. As such this job announcement should be considered the exam announcement and submissions may be evaluated prior to the posted closing date.
Information regarding the employment and selection process can be found HERE.
Conclusion
- Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
- You MUST click on the job posting you are interested in and click Apply or Apply Online from within that posting.
- MAKE SURE the job you are applying for is named at the top of the page as you review your application!
- Review or modify your application for that position
- Click Ready to Send App or the Send tab; read page and click the attestation
- Click Send to City of New Haven
- You will be redirected to CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION
- You will also receive an email and text if a number was provided confirming your submission
- If you do not receive this confirmation in the next 24 hours your application has not been submitted - please contact us at
Please Note your Profile is NOT an application for an open position. After you create your Applicant Profile you must still click on a Job Title and complete the application as instructed for each position.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
