Front Desk Agent
Front Desk Agent
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Job Description
The Front Desk Agent welcomes and registers guests presents statements and collects payment for departing guests. They also communicate with all other departments to fulfill guest requests. Front Desk Agents select and block rooms for arriving guests book same day reservations pre-register guests as required and sometimes escort guests to their rooms. Front Desk Agents work closely with the Guest Experience team and Guest Services to coordinate the smooth and efficient handling of guest luggage at both check in and check out.
Qualifications :
- High school diploma or equivalent required
- Previous experience in a luxury hospitality setting preferred
- Previous experience with OPERA is an asset
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Must be able to handle a multitude of tasks in an intense ever-changing environment
- Ability to use various computer software
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical dental vision and life insurance.
- Personalized development opportunities across Accors extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
