Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
A Technical Support Specialists role in a firm is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a companys performance. Therefore a Technical Support Specialists duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:
- Handling customer technical support cases through phone and email submission
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Achieving computer stem objectives through collecting relevant data identifying and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
