Reservations Agent
Reservations Agent
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Job Description
As our next Reservations Agent you
Are the face of Mercure London Bridge extending a warm welcome to our guests putting their well-being at the heart of everything you do while adding your personal touch to their stay.
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are a passionate individual dedicated to continuously improving the quality of the hotels services.
A little more information:
To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more Get in touch with us. We would love to hear from you.
One more thing
By working at the Mercure London Bridge you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
Qualifications :
- Exceptional communication skills and excellent command of the English language (written reading and spoken)
- Previous experience working with OPERA Cloud preferred
- Possess a friendly professional engaging telephone manner
- Experience in a similar role.
Additional Information :
What do you get from us
- Annual Salary 28148.64
- Pension Scheme
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;
Of course you also want to know what its like to work at Mercure London Bridge First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development free gym rewards and recognition.
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK 10 Hammersmith Grove London W6 7AP or by sending an e-mail to
We take all necessary precautions to preserve the security confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise in the circumstances defined by applicable law (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018) your rights of access rectification deletion and portability in respect of your personal data as well as the right to request the limitation or to oppose the processing of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK 10 Hammersmith Grove London W6 7AP or by sending an e-mail to
Full information on the processing of candidates personal data is available in our Employee Privacy Policy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
