Senior Application Support Analyst
Senior Application Support Analyst
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Job Description
Job Summary
Job Description
What will you do
- Day-to-Day Applications Support and production support investigations troubleshooting systems for applications in scope JCL and batch Jobs
- 24x7 Batch Support on rotation basis
- Managing and maintaining documentation for processes & procedures
- Ensuring the applications health and performance in production and lower environments
- Work closely with members of the development and QA teams to deploy change requests and enforcing production release best practices.
- Mitigate operational risks through ensuring tech currency patching vulnerability & security management and access controls are all regularly performed.
- Work with colleagues other RBC IT teams stakeholders and vendors to design and implement upstream and downstream interfaces to the applications.
- Perform change management activities such as source code management creating activity records for production implementation and supporting implementations
- Adopt automation solutions for applications
- Assist in incident management and problem management for applications in scope
- Collaborate with peers to develop code in line with strategic initiatives as well as develop troubleshoot enhance and document components as per the requirements and detailed design
Must-have
- Great expertise with main industry databases (SQL server MongoDB etc)
- Expert knowledge and relevant experience of .NET Java script SQL queries and scripting
- Very strong attention to detail and a continuous improvement mindset
- Knowledge of log investigations using Kibana
- Experience with Windows servers IIS Web servers Linux server cloud applications and SQL Servers
Nice-to-have
- knowledge or relevant experience of Powershell Java Python
- Knowledge or relevant experience working with Openshift Azure IBM Urban Code Deploy Ansible Elastic Jenkins SIFT Confluence Jira ServiceNow Dynatrace Moogsoft and PagerDuty
- Understanding of the software development process and experience with the AGILE Methodology (i.e. Scrums Sprints Retrospectives etc)
- Understanding of Risk and Finance business needs and reporting expectations
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic collaborative progressive and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work.
- Access to a variety of job opportunities across business and geographies.
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Job Skills
Computer Operations Customer Service Enterprise Application Delivery Group Problem Solving Information Technology (IT) Infrastructure Interpersonal Relationships Standard Operating Procedure (SOP) System and Console Operations System Applications Systems SoftwareAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
