Customer Service Rep/Event Planner
Customer Service Rep/Event Planner
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Customer Service & Event Planner Full-Time
Shift: 7:30 am till 7:00 pm
Rate: $25-$28
Location: Newmarket ON
Company Overview:
Our client is a boutique bakery caf and event destination nestled in the heart of Newmarket Ontario specializing in blending artisanal baking warm hospitality and thoughtfully curated events to create memorable experiences for every guest. Whether its a gourmet pastry enjoyed with a morning coffee or an elegant private gathering hosted within their space our client is known for its attention to detail personalized service and deep community roots.
Position Summary:
We are seeking a passionatefull-time Customer Service & Event Planner - who thrives in fast-paced customer-focused environments and excited to contribute to the company vision of hospitality- to join our clients growing team. This is a dynamic role that combines front-line customer interaction with behind-the-scenes event coordination. The ideal candidate must have prior experience in the food service or hospitality industry possesses basic accounting knowledge and is comfortable with customer data analysis. They will also be responsible for entering and maintaining client information in the company internal database.
Key Responsibilities:
- Greet and assist customers in-store and by phone/email with enthusiasm and professionalism
- Plan and coordinate in-house and off-site events from birthdays and showers to corporate functions
- Liaise with kitchen dcor and service staff to ensure smooth event execution
- Maintain and update client records in our secure customer database
- Track bookings manage deposits/payments and issue invoices using basic accounting tools
- Analyze customer trends and feedback to support marketing and business development efforts
- Provide administrative support to the owner and event team as needed
- Maintain a tidy welcoming front-of-house environment at the caf
Qualifications:
- 12 years of experience in customer service event planning or hospitality(bakery/caf experience a strong asset)
- Strong communication and organizational skills
- Familiarity with accounting principles and invoicing software (e.g. QuickBooks Excel)
- Comfortable working with customer databases or CRMs
- Ability to multitask problem-solve and work both independently and collaboratively
- Availability to work flexible hours including weekends or evenings during events
Desirable Assets:
- Fluency in more than one language
- Interest in culinary arts or food presentation
- Experience with social media or event marketing
To Apply:
Subject line: Customer Service/Event Planner
Employment Type
Full-Time
Key Skills
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