The Account Manager - New Installations (NI) & Modernizations identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Portfolio Growth and Retention

Understand financial goals and expectations of company and meet and/or exceed assigned sales and customer objectives

Plan develop and implement NI Sales and Modernization strategies to lead negotiations that are consistent with internal strategy while at the same time reflective of customer requirements and competitive offerings

Assemble and present information for NI/Modernization offerings

Identify and pursue potential customers to drive and support strategic growth objectives

Analyze customer needs and secure desirable business through application of company products and services

Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions

Source analyze communicate and apply competitive data for competitive advantage to company and provide recommendations for market target pricing

Process Management and Administration

Develop sales proposals for NI and Modernization and prepare estimates for the sale of company products and services

Assure full utilization of systems and follow best demonstrated practices (BDP)

Prepare and maintain required customer information and files in accordance with established procedures

Work in cooperation with Contract Control on sales contract agreements

Accounts receivable management for assigned accounts and expedite final payment on new installation projects when the elevator is completed

Participate in company professional development programs to enhance working knowledge of elevator company products services and procedures

Customer and Account Management

Build and maintain favourable client relationships

Ensure customer needs or enquiries are met in a prompt professional manner through effective communications and follow customer complaints to satisfactory resolution

Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Assist architects and/or developers with application of company products through layout data and specifications

• Post Secondary Degree preferably in Business or Engineering
• 3 - 5 years in elevator industry or related experience or a similar industry which includes the sales servicing and installation of capital equipment
• Proficient in MS Office
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
• Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers acceptance
• Persuasion: Motivate customers to act or react in a manner to support business growth
• Presentation: Ability to present materials clearly and engage audience
• Problem Solving: ability to fully understand the problem assess responsibility explore alternatives develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation