Senior System Administrator - SAP SuccessFactors

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Senior People Systems Administrator - Provo

Why We Have This Role

How Youll Find Success

• Expertly managing configuring and troubleshooting the SuccessFactors platform and integrated People Systems to ensure optimal performance and stability.
• Effectively resolving complex system issues through in-depth analysis diagnosis and collaboration with stakeholders and vendors.
• Successfully implementing system enhancements updates and new modules based on business requirements and technical best practices.
• Ensuring data integrity system security and compliance through diligent administration and adherence to governance best practices.
• Proactively identifying opportunities for system optimization process improvements and enhanced user experience.
• Staying current with SAP SuccessFactors releases new features and industry best practices to maintain and improve system functionality.
• Collaborating effectively with teams across HR (including HR Business Partners Talent Acquisition HR Operations Payroll) IT and with consultants to provide guidance on system best practices process improvements and innovative recommendations.
• Prioritizing user experience and adoption across all supported SuccessFactors modules.

How Youll Grow

• Deepening your technical expertise as a senior subject matter expert for SuccessFactors and related People Systems.
• Taking on increasingly complex system administration challenges projects and integration work.
• Broadening business acumen by collaborating with various HR functions and understanding overarching organizational goals particularly in HR operations and talent strategy.
• Mentoring junior system administrators and sharing your advanced knowledge.
• Contributing significantly to the continuous improvement and stability of Qualtrics People Systems landscape.
• Gaining broader experience with various HR modules and related technologies within a dynamic organization.

Things Youll Do

• Execute advanced design configuration customization testing and maintenance for SAP SuccessFactors Employee Central (position management workflows) Time Off (accruals time types) and Onboarding (programs compliance forms) alongside other SuccessFactors modules and related People Systems.
• Develop and execute comprehensive test plans for system changes patches upgrades and integrations to ensure quality and minimize disruptions.
• Serve as a primary escalation point for complex system issues and incidents providing timely diagnosis thorough investigation and effective resolution.
• Develop and maintain detailed system documentation including configuration guides standard operating procedures process flows and user support materials.
• Provide advanced system training and support to HR super-users administrators and end-users to promote effective system utilization.
• Collaborate effectively with technology vendors for technical support issue resolution and to understand upcoming features and their impact.
• Administer and maintain system security configurations including role-based permissions user access provisioning/de-provisioning and regular SOX audits in line with company policies.
• Develop maintain and support complex reports dashboards and analytics to meet HR business requirements and provide necessary data insights.
• Manage and implement semi-annual SuccessFactors release updates and other system patches/upgrades including performing impact analysis testing new functionalities and coordinating deployment.
• Proactively monitor system performance data integrity and integration health identifying and addressing potential issues.
• Participate in People Systems projects including requirements gathering solution design input configuration testing and deployment support for new modules or enhancements.
• Ensure adherence to data privacy regulations and internal data management policies.

What Were Looking For On Your Resume

• 5-7 years of hands-on experience as a System Administrator for HRIS platforms with at least 3-5 years of direct in-depth experience specifically administering and configuring SAP SuccessFactors.
• Deep expertise in configuring and supporting SAP SuccessFactors Employee Central Time Off and Onboarding modules with a good understanding of HR data security principles role-based permission concepts and compliance best practices.
• Proficiency in SuccessFactors tools such as Business Rules Engine MDF Objects Reporting/Analytics and familiarity with Integration Center.
• Proven experience with SuccessFactors implementations or significant enhancement projects in the core modules (EC Time Off Onboarding).
• Advanced troubleshooting analytical and problem-solving skills with a proven ability to resolve complex technical system issues.
• Strong understanding of core HR processes including hire-to-retire employee data management time tracking and absence management and new hire onboarding.
• Proven ability to effectively engage and manage diverse stakeholders ensuring alignment and driving successful outcomes.
• Demonstrated experience in standardizing and simplifying complex system configurations and HR processes.
• Proficiency in building and maintaining internal processes that align with the software development lifecycle (SDLC) and compliance best practices.
• Experience working with external consultants and/or SAP support.
• Strong communication (written and verbal) and interpersonal skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong commitment to maintaining robust efficient and secure HR systems with a keen eye for detail.
• Proven ability to work independently manage multiple priorities effectively and meet deadlines.
• Experience with other HR tools (e.g. ATS like Greenhouse) and IT service management tools (e.g. JIRA) is a plus.
• Bachelors Degree in Human Resources Information Technology Business Administration or a related field or relevant work experience.
• Professional English fluency required.
• Preferred: SAP SuccessFactors certifications in Employee Central Time Off or Onboarding.
• Optional/Preferred Skills: Experience with SuccessFactors Performance & Goal Management and/or Succession Planning modules.

What You Should Know About This Team

• Critical operational impact: The People Systems you administer are vital for daily HR operations and employee data management making your role crucial for company-wide stability and efficiency.
• Continuous learning and system mastery: The HR technology landscape especially SuccessFactors is constantly evolving. This role offers abundant opportunities to deepen your system knowledge and master new functionalities.
• Effective Collaboration: Ensuring top-notch system performance and support requires close collaboration with various departments including HR functional teams (People Benefits Payroll) IT and Data Engineering.

Our Teams Favorite Perks and Benefits

• Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
• Generous PTO policy.
• 401K employer match.
• Global Wellness Reimbursement program to support employee wellness.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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