Housing Solutions Assistant
Housing Solutions Assistant
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Job Description
- Babergh and Mid Suffolk District Councils Ipswich Suffolk IP1 2BX
- 26835 - 30060 per annum
- Full Time 37 hours per week
- Permanent
Full time part time and job share opportunities will be considered.
What we are looking for
We are looking for a Housing Solutions Assistant to join our Housing Solutions Team. To be successful you will share our values commitment and motivation to make a difference for our residents clients and communities.
About the role
The Housing Solutions Team provide a comprehensive advice service to those facing a housing crisis and our aim is to prevent or relieve homelessness working in line with the homelessness legislation and more specifically the Homelessness Reduction Act 2017 which was introduced in April 2018.
We are looking for a customer focussed organised individual who can work under pressure managing competing demands to join our team.
In this busy and varied role you will be expected to triage all initial contacts to the team and make basic assessments before referring to Housing Solutions Officers.
You will support the Housing Solutions Officers to manage a busy caseload of clients who have a housing crisis providing administrative support written correspondence and telephone calls on their behalf to households on the advice given through a personal housing plan.
About you
We are seeking a dedicated and compassionate individual to join our team. The ideal candidate will possess the following:
- understanding homelessness and legislation: A good knowledge of the causes and impacts of homelessness along with a basic understanding of current housing legislation and policy frameworks
- empathy and compassion: A genuine ability to support and engage with individuals and families in housing crisis demonstrating empathy patience and a non-judgmental approach
- strong organisational skills: Proven ability to manage multiple and often competing priorities with the flexibility to adapt and reprioritise tasks in a fast-paced environment
- commitment to professional development: A strong desire to build a career in housing including a willingness to undertake relevant training and gain professional qualifications
- excellent administrative skills: High level of accuracy and attention to detail in administrative tasks including record-keeping data entry and correspondence
- team player: A collaborative and supportive approach to working with colleagues contributing positively to team goals and a shared commitment to service excellence
- strong IT skills particularly Microsoft Office.
About us
Working together across our councils and with our partners in the public private and voluntary sectors we provide excellent services to our 190000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment economy and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns 60 conservation areas and with two National Landscapes within our districts it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits
- Great opportunities for learning and development
- Generous leave entitlement (equivalent to 26 days a year increasing to 31 days after 5 years service plus bank holidays)
- Competitive Local Government Pension Scheme
- Wellbeing Support Programme
- Employee Assist Programme
- Health Care Options.
For more information please visitourEmployee Benefits page.
Our ways of working
Work is what we do not where we go! We are committed to working in a more Hybrid way with a mix of office home and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity Babergh and Mid Suffolk District Councils provide opportunity and ambition for all supporting and enabling our people to deliver the best possible service for our residents.
For more information
Please read theJob Description and Person Specification (pdf)before applying for this job opportunity.
If you wish to discuss the hybrid working approach for this role or for an informal discussion please contact Sarah Aldousby emailing .
Closing date: 5pm 22 July 2025.
When applying please ensure:
- that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
- your statement indicates how you meet each of the criteria in the Person Profile section of the Job Description/Person Specification.
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Employment Type
Full-Time
