Service Delivery Manager - Hybrid (Jersey City, Morristown, or Raleigh),
Service Delivery Manager - Hybrid (Jersey City, Morristown, or Raleigh),
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$ 100000 - 129500
1 Vacancy
Job Description
With a company culture rooted in collaboration expertise and innovation we aim to promote progress and inspire our clients employees investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short We Enable Possibility.
Position Summary
We are currently searching for an experienced Service Delivery Manager to spearhead our End User Support projects. The ideal candidate will have a sharp business mind familiarity with End User Engineering Support and IT Operations and proven ability to strategize and implement program initiatives. As a natural leader this person should have strong talent for project coordination and delegation as well as work independently.
To be successful in this role the employee must combine:
Strong relationship management/customer service background
Strong Project Management background
Meaningful understanding of the core IT services gained through hands-on experience
Balanced strategic and pragmatic approach to problem-solving
Track record of experience managing programs such as global end user upgrades migrations chat implementations service desk or ITIL improvement efforts
This position must develop strong relationships with our internal customers working closely with Engineering teams Stakeholders Domain Owners End Users and other IT Service Delivery Managers.This role is responsible for maintaining status on the overall project portfolio as well as timely delivery of projects and releases.
This is a hybrid twice-a-week in-office role in our Jersey City Morristown or Raleigh offices.
Responsibilities
Build and maintain strong relationships with end users and business sponsors understanding their goals and motivations and shaping the technology roadmap to meet business objectives
Partner with business and technical teams to plan and prioritize projects service delivery and specific release content
Partner with leaders to envision strategize develop and maintain services roadmap
Strategize implement and maintain program and project initiatives that align to organizational objectives
Perform research validation and whitespace analysis to identify new opportunities for existing and new features functionality or services
Understand and develop business cases including cost/benefit estimates trends competitive and risk analysis service industry best practices and product initiative timelines
Plan and prioritize services features and requirements from conceptual stages through product life cycles
Develop program intake and assessment protocols for evaluation and improvement
Collaborate with IT engineering and operations teams to ensure consistent execution of plans
Oversee multiple project teams. Identify risks and opportunities across the portfolio
Work closely with initiative sponsor cross-functional teams and assigned IT managers to develop the scope deliverables resources work plan budget and timing
Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
Analyze evaluate and overcome program risks and produce program reports for managers and stakeholders
Required Skills and Qualifications
5 years of experience working in IT organizations
5 years of hands-on experience with product project or portfolio & program management
Exceptional skills in project leadership time management facilitation and organization
Experience communicating with End Users
Experience in managing stakeholders
Outstanding knowledge of IT service management and change management principles
Ability to make decisions in a fast-paced deadline-driven and rapidly changing environment
Broad understanding of usability and user experience best practices
Experience delivering enterprise class software products to a global audience
Strong diplomatic and consensus building skills
Experience with JIRA and Project Planning / Road mapping software
Experience with ServiceNow
Experience with Reporting and Analytics
Demonstrated experience with managing End User-facing projects (Site build outs Equipment lifecycle / refreshes new technology implementations etc.)
Experience with executive and stakeholder presentations and status reviews
#LI-Hybrid
#LI-ZP1
For individuals assigned or hired to work in the location(s) indicated below the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$100000 - $129500/year
Total individual compensation (base salary short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location scope & responsibilities of the role qualifications talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Click here to learn more on available benefits.
Do you like solving complex business problems working with talented colleagues and have an innovative mindset Arch may be a great fit for you.If this job isnt the right fit but youre interested in working for Arch create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Archs Talent Acquisition team.
10200 Arch Capital Services LLCRequired Experience:
Manager
Employment Type
Full-Time
