Account Manager (Employee Benefits)
Account Manager (Employee Benefits)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Rue Insurance
Rue Insurance is one of the largest independent insurance brokerages in the state of NJ having been established in 1917. We offer insurance solutions throughout NJ and PA with a focus on Mercer Bucks Burlington Middlesex Monmouth Ocean and Somerset counties and licenses in most states across the US. We consistently win Best Places to Work NJ and recently Best Places to Work Insurance a national designation. We have an exceptional and diverse company culture that has led to our average employee remining with us for over a decade. Our employees give 5 star customer service to our clients which in turn has fostered our sterling reputation.
About the Position
Rue Insurances Account Managers are Trusted Advisor (liaison) between the client and insurance carrier to convey information ensure understanding and ensure work gets done in an accurate timely manner. They are primarily responsible for providing outstanding client service and advisory support to all new and existing clients in a book of business. The Account Managers main focus is to build and maintain client relationships to support the new business and retention goals of their department. Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times.
Hybrid schedule available after 90 days
Reports to: Director of Client Service - Employee Benefits Department/Unit: Employee Benefits
Work Schedule & Classification: Full-time salaried (non-exempt) position
Salary: $55000 - $70000 Annually
Key Responsibilities include but are not limited to:
Client Management: Serve as the primary point of contact for assigned client accounts addressing inquiries resolving issues and ensuring overall client satisfaction.
Consultation: Analyze clients employee benefit needs and provide expert advice on suitable insurance products and services.
Plan Administration: Oversee the implementation and administration of employee benefit plans including health dental vision life disability and retirement plans.
Renewals: Coordinate and manage the renewal process for client benefit plans including negotiation with carriers to secure favorable terms and conditions.
Communication: Develop and deliver presentations and reports to clients on plan performance market trends and compliance updates.
Compliance: Ensure all benefit plans comply with applicable laws and regulations including ACA ERISA HIPAA and COBRA.
Problem Solving: Proactively identify and resolve any issues related to benefit plans claims or billing in a timely and efficient manner.
Team Collaboration: Work closely with internal & external teams including sales (producer) to provide a seamless client experience. Attend and actively participate in regular department and monthly company meetings.
Training: Educate clients on benefit plan options features and enrollment processes through workshops webinars and individual consultations.
Documentation: Maintain accurate and up-to-date records of client interactions plan details and contractual agreements.
Specific Job Duties include but are not limited to:
Manage the servicing responsibilities of a book of business including policy renewals enrollments terminations and assist with onboarding new clients
Process client coverage renewals in a timely manner from obtaining updated client operations and employee census data to obtaining renewal quotations from insurers analyzing and disclosing coverage changes preparing renewal proposals for client presentation and binding coverage to include:
Maintain employee census roster
Obtain renewal from carrier
Obtain / run proposals for comparative analysis of current plan(s) and market alternatives
Spreadsheet renewal illustration for comparative analysis
Negotiate with carriers for competitive rating when necessary
Prepare Open Enrollment Materials including SBC / Plan Summaries Rate Grids OE Guides & Payroll Authorization or Employee Election Forms
Accompany Producer or the Employee Benefits Manager on client visits or Open Enrollment Meetings as needed
Follow the specific employee benefits renewal review process of the agency by providing all pertinent information to carrier for renewal business to obtain renewal terms and premiumProactively identify opportunities to educate clients initiate inter-agency referrals and offer enhanced or new coverage/account rounding recommendations to minimize client risk
Handle all client requests (internal and external) in a timely friendly empathetic and professional manner
Perform assigned responsibilities in accordance with the agency-established client service standards
Build and maintain long-term client relationships to support the departmental retention goals
Independently handle all routine client servicing without producer involvement
Assist in claims processing and resolving billing discrepancies with carriers
Obtain and present to clients additional coverage quotations as requested by client or identified
Follow all agency processes and procedures including but not limited to Epic Workflows client documentation paper and electronic records retention guidelines etc.
Participate in educational programs to enhance knowledge and skills and/or achieve or maintain professional designation(s)
Be familiar with and follow agency E&O guidelines
Perform all other duties or projects as assigned by management
Qualifications & Education:
Valid NJ Property/Casualty/Life/Health Licenses as applicable
Bachelors Degree preferred
1-4 years Employee Benefits Account Management experience
Professional insurance designation(s) preferred
Working knowledge of group benefits in multiple product lines (i.e. Medical Dental Life AD&D Disability)
Strong written verbal and interpersonal communication skills
Mathematic and reasoning skills including practical problem-solving using fractions percentages ratios proportions diagrams and schedules
Strong organization & critical thinking analytic skills with an attention to detail
Excellent customer service mindset and skills
Ability to complete work timely with flexibility to assist with urgent client needs
Basic computer aptitude and skills including proficiency with Microsoft Office Suite (Word Excel Outlook and Power Point)
Experience with Applied Systems Epic
Team player with a positive attitude
Benefits:
Flexible Work Schedule
In office/ Remote Hybrid Work Schedule
401(k) with Match
Profit Sharing Plan
Medical with HRA
Dental
Vision
LTD
STD
Life Insurance
Accident Insurance
Critical Illness Insurance
AD&D Insurance
FSA
Identity Theft Insurance
And more..
Physical Requirements: (can be changed depending on position)
Must be capable of sitting for a long period of time working on a computer standing and walking.
Equal Opportunity Employer:
Rue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Manager
Employment Type
Full-Time
