Resident Support Specialist at The Bartlett

JBG SMITHowns operates invests in and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington DC. Our creativity and scale enable us to be more than ownerswe are placemakers who shape inspiring and engaging places which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Posts Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Enjoy the opportunity to demonstrate extraordinary care for residents as you efficiently address resident requests. Driven by a desire to build relationships Customer Service Representatives naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living.

• Deliver a warm greeting to residents to make them feel welcome.
• Quickly respond to all resident requests and concerns in accordance with JBG SMITH policies to achieve high customer satisfaction. Use creativity to solve problems and drive resident satisfaction.
• Work with Residential Centralized Services and leasing team to assist in coordinating lease alteration and lease renewal options and paperwork when needed.
• Ensure new residents have a seamless move-in experience by conveying important information and requirements to resident ahead of move-in day in accordance with JBG SMITH policies completing pre move-in inspections of apartment homes to address any deficiencies prior to move-in coordinating reservation of loading dock and freight elevator assisting resident as needed with setup of utilities renters insurance and Internet access.
• Ensure residents moving out have seamless experience departing the community by arranging pre move-out inspections with service team coordinating reservation of loading dock and freight elevator assisting resident as needed with transferring utilities back to buildings name.
• Support the assistant manager with administrative and financial duties.
• Develop an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops must-see art exhibits and other great things to do in the area.
• Assist in coordinating community activities and social events to build resident relationships

• Experience in customer service-related fields such as hospitality retail or restaurants
• Strong interpersonal skills and a desire for learning and professional development
• Strong aptitude for computer systems and software
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• CARING Demonstrated passion for caring about customers and co-workers alike.
• PROFESSIONALISM Professional presentation and superior written and verbal communication skills.
• EMPOWERMENT Proactive approach with a proven capability to take ownership of customer concerns.
• LEADERSHIP Dependability as a team member who inspires others to achieve excellence.
• INCLUSION Commitment to inclusion and treating everyone with kindness dignity and respect.

HOW WE SUPPORT YOU

JBG SMITH offers a bonus program renewal incentives and a competitive benefits package; including up to $5200 annual reimbursement for professional development opportunities.

For a complete benefits overview please visit the benefits section of our careers page. In addition to providing employees with a great place to work we offer a 20%-40% housing discount at select JBG SMITH communities.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age status as a protected veteran disability sexual orientation genetic information or any other protected class in accordance with applicable law.