Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Basic Function
HF Sinclair is seeking a Customer Representative in Salt Lake City UT. In this role you will answer a range of inquiries pertaining to gas station convenience stores and consumer concerns. As a key point of contact for our customers the ideal candidate will possess strong communication skills and problem-solving abilities.
Job Duties
- Providing phone email and chat support to troubleshoot and resolve common issues related to credit card and mobile payment processing.
- Answer questions on payment card transaction issues and help resolve payment discrepancies.
- Answer questions from mobile application users with the setup and use of the Sinclair Oil application (DINOPAY).
- Identify and escalate priority issues to senior support or management when necessary.
- Maintain clear and continuous communication with customers to ensure their issues are completely addressed and resolved.
- Researches and pulls data and reporting from archival systems in response to internal or external requests. Special assignments or tasks assigned to the employee by their supervisor as determined from timeto time.
Special assignments or tasks assigned to the employee by their supervisor as determined from timeto time in their sole and complete discretion.
Experience
A minimum 1 2 years of helpdesk or call center experience.
Education Level
A minimum of a high school diploma or equivalent is required.
Required Skills
- Strong verbal and written communication skills.
- Ability to manage stressful situations with patience and professionalism.
- Proficient in using computer systems mobile phones and applications as well as Microsoft Office products.
- Excellent critical thinking skills and attention to detail.
- Ability to work both independently and as part of a team.
- Flexible and willing to work and cover shifts as needed for co-workers or management.
PREFERRED SKILLS:
- General knowledge of credit and payment card acceptance and processes.
- Previous experience with Payment Point of Sale Systems either as a user or with back-end support.
- Previous convenience store experience is useful.
Supervisory/Managerial Responsibility
None
Work Conditions
The 8-hour shift is Monday through Friday. Hours TBD but will be between 7:00 am to 7:00 pm MST in office. A hybrid schedule may be extended after successful completion of training.
Initial schedule for training will be M-F 8:00 AM to 4:30 PM.
Overtime or on call shifts may be needed on occasion.
Benefits
HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include but are not limited to the following:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid Time-Off
- 401(k) Retirement Plan with match
- Educational Reimbursement
- Parental Bonding Time
- Employee Discounts
We are committed to fostering a supportive and inclusive work environment ensuring our employees have the resources needed to thrive professionally and personally.
Benefit eligibility is governed by official plan documents for more details visitTotal Rewards.
Physical Requirements
Job conditions require sitting talking or hearing making visual inspections making precise finger and hand movements reaching or grasping and the ability to perceive color differences. Job conditions may require standing walking twisting stooping crouching and kneeling.
Our One HF Sinclair Culture:
At HF Sinclair we are united through our One HF Sinclair Culture which is underpinned by our five core values of Safety Integrity Teamwork Ownership and Inclusion. Developed to empower our people our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions shape our behaviors and keep us connected across the entire organization.
We maintain a true Safety culture for our employees communities environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees investors communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences viewpoints and backgrounds. What makes each of us different together makes us stronger.
About HF Sinclair Corporation
HF Sinclair Corporation headquartered in Dallas Texas is an independent energy company that produces and markets high-value light products such as gasoline diesel fuel jet fuel renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas Oklahoma New Mexico Wyoming Washington and Utah and markets its refined products principally in the Southwest U.S. the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S. Canada and the Netherlands and export products to more than 80 countries. Through its subsidiaries HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia New Mexico. HF Sinclair provides petroleum product and crude oil transportation terminalling storage and throughput services to its refineries and the petroleum industry.
Equal Opportunity Employer
HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other prohibited ground of discrimination.
Required Experience:
Unclear Seniority
Employment Type
Full Time
