Customer Journey Expert (replacement contract)
Customer Journey Expert (replacement contract)
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Job Description
ING Hubs Poland is hiring!
We are looking for you if you:
- have the ability to translate features in realizable roadmaps and coordinating the deployment of integrated ITand Operationssolutions
- take ownership of your processes including vision ideation development launchand growth
- understand the need to comply with regulations and policies but dare to debate alternatives and challengethestatus quo
- have adrive to make things happenand the ability to navigate a complex stakeholder field
- possess strong analytical skills and takes decisions based on data and facts.
English level - B2
Youll get extra points for:
- knowledge on Anti Fraud domain
- curious mindset for the underlying application architecture relevant IT-landscape and technologies
- solid interpersonal and collaborative skills to interact with different stakeholders.
Your responsibilities:
- withother customer journey experts and stakeholdersyou contribute toour ability to mitigate and manage fraudwhile continuously searching for ways to optimize thecustomer and employee facing processesall whileproviding an excellent customer experience
- you work fact-based both on qualitative andquantitativedata - with an eye on customer experience operational risks costs and in dialogue witha wide variety ofstakeholders such as IT-engineersFraud expertsUX-designers architects and risk parties.
Information about the squad:
In ourglobal Global Fraud Tribewe work to proactively protect ING its customers and society against fraud enabling all to experience banking as safe and frictionless while we keep setting the standards in efficient and effective processes and keep pushing for satisfied customers colleagues and regulators.
In line with our overall strategy the ambition is that we build central capabilities which can be consumed by all countries to become even more efficient and effective in managing fraud now and create a resilient team that can deal with the challenges ahead. We act as a service provider for all countries in which ING operates.
We are looking for an experienced customer journey expert to help us realize this ambition. Do you have concrete affinity with developing and optimizing products and processes Are you full of breakthrough ideas how we can develop our futurefraudproposition Does this spark your curiosity towards the underlying IT-landscape Do you have an entrepreneurial mindset to take it on & make it happen That means we are looking for you!
The role naming convention in the global ING job architecture will be Fraud Management Product Expert
Employment Type
Full-Time
