Lead, Translation Quality Assurance (2 posts)
Lead, Translation Quality Assurance (2 posts)
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Job Description
1. SUMMARY
Within HQST the Translation Service provides translations for the Secretary General the North Atlantic Council NATO committees and all of the entities of the IS.
Within the French Section the Lead Translation Quality Assurance is responsible for evaluating translation quality for the Translation Service and ensuring a quality assurance process that is consistent with internationally accepted requirements for translation services. The incumbent assists the Head of the French Section in ensuring the smooth functioning and the day-to-day management of the French Section by evaluating the work of translators and revisers and ensures that the quality level of the translations is fit for purpose. The incumbent may also deputize for the Head of French Section as required.
2. QUALIFICATIONS AND EXPERIENCE
ESSENTIAL
The incumbent must:
- have successfully completed recognized university-level training in translation or hold a degree in a relevant discipline awarded by an institution of acknowledged standing and complemented by proven translation capabilities;
- have at least 7 years experience as a reviser in a translation service of which at least 4 years experience in translation quality assurance or a relevant field;
- have a proven ability to produce translations and revisions which are of high quality in terms of grammar style and syntax and extremely faithful to the sense or spirit of the original including on technical subjects;
- have managerial experience specifically in training and supervising linguistic staff and guaranteeing the quality of translations delivered to customers;
- possess the soft skills required to coach and mentor colleagues;
- possess strong verbal and written communication skills;
- have knowledge of the specific requirements of translation and revision processes;
- have broad general knowledge and be familiar with major topical issues;
- be detail-oriented and have strong analytical skills;
- have a perfect command of French (level VI Proficiency) as their mother tongue / or language of education and a very good knowledge of English (level V Advanced);
- be prepared to work outside normal office hours when workload or urgent work so requires.
DESIRABLE
The following would be considered assets:
experience working in the translation service of an international organization; expertise in general IT tools and Computer-Assisted Translation (CAT) Quality Assurance (QA) and Machine Translation (MT) tools; - managerial training;
certifications in quality assurance translation standards or project management; experience in translation management systems; knowledge of specialized fields related to the business of NATO; ability to assist in the quality checking of translations from and/or into the main non-NATO languages.
Organizational Efficiencies
Update working methods and internal processes in a continuous effort to increase efficiency with regards to quality assurance and create quality assurance standards consistent with ISO standards. Develop language quality metrics. Ensure that appropriate quality-control measures are established and applied. Monitor and assess the quality of tools and services and take appropriate action based on findings. Keep abreast of subjects and IT innovations that are relevant for translation quality assurance.
Planning and Execution
Review and evaluate revisions of translated documents within the French Section of the Translation Service to ensure linguistic accuracy quality and adherence to customer specifications including internal and international standards as well as compliance with Translation Service guidelines.
People Management
Lead plan direct and supervise the work of the assigned staff while driving performance and encouraging teamwork and cooperation. Provide effective coaching and offer robust guidance to revisers and translators in order to improve the quality of translations. Identify training needs for revisers and translators to ensure their skills are kept up to date and reflect the latest best practices. Provide regular feedback to ensure continuous improvement and harmonization across translations. Participate in people management activities across the Division as directed.
Stakeholder Management
Establish and maintain continuous contact with Translation Service customers to determine the right level of quality/speed for their requirements meeting as fully as possible their needs and expectations.
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
The incumbent reports to the Head French Section and collaborates with linguists (revisers translators and terminologists) and must be prepared to work closely with other International Staff members as required.
Direct reports: 14
Indirect reports: N/a
5. COMPETENCIES
The incumbent must demonstrate:
- Achievement: Creates own measures of excellence and improves performance;
- Change Leadership: Personally leads change;
- Clarity and accuracy: Monitors data or projects;
- Conceptual thinking: Applies learned concepts;
- Flexibility: Adapts own strategy;
- Impact and Influence: Takes multiple actions to persuade;
- Initiative: Plans and acts up to a year ahead;
- Leadership: Promotes team effectiveness;
- Organizational Awareness: Understands organizational climate and culture;
- Self-Control: Responds calmly.
In accordance with the NATO Civilian Personnel Regulations the successful candidate will receive a definite duration contract of three years which may be followed by an indefinite duration contract.
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member must be submitted using e-recruitment system as applicable:
- For NATO civilian staff members only: please apply via the internal recruitment portal (link);
- For all other applications: you apply to any position we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.
Do you have questions on the application process in the system and not sure how to proceed Click here for a video containing the information you need to successfully submit your application on time.
More information about the recruitment process and conditions of employment can be found at our website ( will be subject to receipt of asecurity clearance(provided by the national Authorities of the selected candidate) approval of the candidatesmedical fileby the NATO Medical Adviser verification of your study(ies) and work experience and the successful completion of theaccreditationand notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared in whole or in part by means of generative artificial-intelligence (AI) tools including and without limitation to chatbots such as Chat Generative Pre-trained Transformer (Chat GPT) or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared in whole or in part by means of such generative or creative AI applications may be rejected without further consideration at NATOs sole discretion and NATO reserves the right to take further steps in such cases as appropriate.
8. ADDITIONAL INFORMATION
NATO is committed to diversity and inclusion and strives to provide equal access to employment advancement and retention independent of gender age nationality ethnic origin religion or belief cultural background sexual orientation and disability. NATO welcomes applications of nationals from all member Nations and strongly encourages women to apply.
Employment Type
Full-Time
