Supply Chain Operations Specialist, Process Operational Excellence Team (POET)
Supply Chain Operations Specialist, Process Operational Excellence Team (POET)
Posted on :
08-07-2025
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1 Vacancy
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Job Description
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion
Join our dynamic supply chain team where youll shape the future of global operations while solving fascinating logistics challenges. Your innovative solutions will directly impact millions of customers worldwide through our expanding network of products and services.
Why you will enjoy it:
In this highly visible and critical role you will be the voice of the customer in developing operational excellence plans and work extensively with AWS teams including operations engineering product management and finance to help grow the business. You will use your operational and analytical skills to set a vision for the future translate this vision into reality and innovate on behalf of our customers. You will have ownership not just responsibility. In addition you will be part of a growing fast paced and fun team.
Key job responsibilities
This role interfaces directly with internal customers to resolve their supply chain issues and manage escalations. This role also continuously looks for common defects in the process that can feed into our operational excellence team. Key responsibilities include:
- Management and resolution of tactical order issues of all severity levels
- Communication and status updates to stakeholders regarding their issues
- Updates to management regarding escalated issues
- Direct management of cluster capacity delivery for assigned clusters
A day in the life
On a daily basis this role addresses incoming tactical issues and works on problems affecting delivery performance in their assigned clusters. This involves review and management of their tactical ticket queue and monitoring of key performance indicators within their clusters. This role works cross functionally with internal servers manufacturing transportation and installation. They act as a single point of contact into order execution within their assigned scope.
About the team
The POET team is a highly skilled group of problem solvers and project managers. Many of the issues experienced on a daily basis require deep diving the cross-function process and data to come up with solutions. We pride ourselves on meeting and exceeding our internal customer requests whenever possible and drive every demand through a best efforts approach.
Our larger POET organization includes Operational Excellence which are LEAN Six Sigma practitioners that are also highly knowledgeable about the tactical process and the supply chain in general. This team looks at the tactical issues and works across the organization to resolve the root causes of them.
Finally the Business Intelligence Engineering (BIE) Team that sits within POET utilizes the data collected from our supply chain to supply key insights fueling process improvement and other operational excellence activities.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Bachelors degree in Engineering Math Business Supply Chain or other related quantitative discipline
- 4 years of experience in program management process improvement implementation risk identification and mitigation and project execution.
- 2 years of relevant work experience in supply chain procurement planning manufacturing finance or related field
- Experience creating iterating and improving end-to-end global supply chains
- Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
- 2 years international business experience
- 1 year import / export experience
- MBA or advanced degree in engineering operations research mathematics or other quantitative disciplines
- Experience with supply chain modeling and other statistical analysis tools Advanced knowledge of data center products and their global supply chains
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71500/year in our lowest geographic market up to $153000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion
Join our dynamic supply chain team where youll shape the future of global operations while solving fascinating logistics challenges. Your innovative solutions will directly impact millions of customers worldwide through our expanding network of products and services.
Why you will enjoy it:
In this highly visible and critical role you will be the voice of the customer in developing operational excellence plans and work extensively with AWS teams including operations engineering product management and finance to help grow the business. You will use your operational and analytical skills to set a vision for the future translate this vision into reality and innovate on behalf of our customers. You will have ownership not just responsibility. In addition you will be part of a growing fast paced and fun team.
Key job responsibilities
This role interfaces directly with internal customers to resolve their supply chain issues and manage escalations. This role also continuously looks for common defects in the process that can feed into our operational excellence team. Key responsibilities include:
- Management and resolution of tactical order issues of all severity levels
- Communication and status updates to stakeholders regarding their issues
- Updates to management regarding escalated issues
- Direct management of cluster capacity delivery for assigned clusters
A day in the life
On a daily basis this role addresses incoming tactical issues and works on problems affecting delivery performance in their assigned clusters. This involves review and management of their tactical ticket queue and monitoring of key performance indicators within their clusters. This role works cross functionally with internal servers manufacturing transportation and installation. They act as a single point of contact into order execution within their assigned scope.
About the team
The POET team is a highly skilled group of problem solvers and project managers. Many of the issues experienced on a daily basis require deep diving the cross-function process and data to come up with solutions. We pride ourselves on meeting and exceeding our internal customer requests whenever possible and drive every demand through a best efforts approach.
Our larger POET organization includes Operational Excellence which are LEAN Six Sigma practitioners that are also highly knowledgeable about the tactical process and the supply chain in general. This team looks at the tactical issues and works across the organization to resolve the root causes of them.
Finally the Business Intelligence Engineering (BIE) Team that sits within POET utilizes the data collected from our supply chain to supply key insights fueling process improvement and other operational excellence activities.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Bachelors degree in Engineering Math Business Supply Chain or other related quantitative discipline
- 4 years of experience in program management process improvement implementation risk identification and mitigation and project execution.
- 2 years of relevant work experience in supply chain procurement planning manufacturing finance or related field
- Experience creating iterating and improving end-to-end global supply chains
- Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
- 2 years international business experience
- 1 year import / export experience
- MBA or advanced degree in engineering operations research mathematics or other quantitative disciplines
- Experience with supply chain modeling and other statistical analysis tools Advanced knowledge of data center products and their global supply chains
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71500/year in our lowest geographic market up to $153000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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