IT Helpdesk Technician
About the Role
Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Southern Orange County Mecedes-Benz of Laguna Niguel and Mercedes-Benz of Foothill Ranch. You will be the first line of support helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.
The Ideal Candidate
You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support communicate clearly and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.
Key Responsibilities
Serve as the initial point of contact for technical support via phone email and ticketing system
Provide remote support using RMM tools (e.g. ConnectWise Automate)
Install configure and maintain desktop hardware software and peripherals
Manage user accounts permissions and access controls
Troubleshoot and support desktop laptop and printer issues
Escalate unresolved issues to senior IT staff as appropriate
Provide accurate information about company IT services and products
Suggest improvements to IT procedures and user experience
Document support issues resolutions and feedback in a clear and concise manner
Occasionally participate in after-hours support project rollouts or upgrades (nights/weekends/holidays)
Communicate clearly in English (additional languages a plus)
Qualifications
14 years of experience in a help desk or IT support role
Strong troubleshooting and analytical skills
Detail-oriented with excellent organizational skills
Valid drivers license and reliable transportation (travel between Laguna Niguel and Foothill Ranch stores required)
Relevant certifications (e.g. CompTIA A Network MCP) is a plus
Currently pursuing or holding a degree in IT Computer Science or a related field is a plus
What We Offer
Competitive compensation based on experience and performance
Comprehensive benefits package (medical dental vision and retirement)
401(k) with company match
A collaborative and supportive team culture
Opportunities for professional growth and career advancement
Employee discounts on company products
If you are passionate about technology and ready to contribute to a growing IT team wed love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
IT Helpdesk Technician Level 2
