Bilingual Portfolio Administrator
Bilingual Portfolio Administrator
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1 Vacancy
Job Description
Job Summary
Job Description
What is the opportunity
As a Portfolio Administration Team you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity providing information and insight/ advice to other service partners/third parties for more complex issues and escalates when appropriate.
What will you do
Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/services
Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support to ensure a positive client experience
Resolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolution
Maintains a pro-active approach ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated recommending solutions whenever possible
Works to identify specific client care problem sources through effective listening probing and clarifying and refers to appropriate department/functional environment for resolution
Answers calls and email inquiries as per established Grade of Service and/or service quality standards ensuring all targets are met
What do you need to succeed
Strong knowledge of Asset EDGE T-Value HP Calculator MS Office (Excel and Word) ECM Express OS CRM
Strong knowledge of lease financing and ancillary documentation
Superior understanding of PPSA laws across the country
Excellent negotiation skills
Excellent written and verbal communications
Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task
Detail-oriented and able to understand the terms and conditions of the contracts
Ability to work well within a team and independently
Bilingualism (English and French) required as you will regularly serve our clients with English and French-speaking needs
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic collaborative progressive and high-performing team
Opportunities to do challenging work
Job Skills
Communication Critical Thinking Customer Service Interpersonal Relationship Management Operational Delivery Process Improvements Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
