QA Manager for VIP - French
QA Manager for VIP - French
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Job Description
We are looking for an experienced igaming professionalwith a specific interest in delivering Quality Service.
The French-speaking Quality Assurance Manager will strive to ensure the company delivers the highest standard of service leading to the highest retention of players and top-notch reviews.
The role in a nutshell is to review and assess the VIPaccount managers communication with players. The role does not require direct contact with players
Role & Responsibilities
- Daily quality assessment of all VIP account Manager interaction with players
- Regular assessments of special VIP activities promotions and rewards
- Analyse QA metrics and performance indicators to track progress identify trends and make data-driven recommendations for continuous improvement
- Monitor VIP player feedback and eventual complaints
- Proactively address any quality-related issues in a timely manner
- Regular reporting and data-driven recommendations on improvement
- Ensure the Companys practices and procedures are up-to-date with industry trends for best practice and regulatory requirements
- Continuous enhancement of QA processes
- Ensure procedure manuals are always updated and in line with industry standards
- Create materials for in-house user-manuals and training
Skills & Experience
- Exceptional communication skills in French both written and spoken
- 2 years experience in a customer facing role in igaming
- Excellent understanding of VIP management best practices for the French-speaking market
- Experience in quality assurance including assessments of VIP programs / strategies for VIP clients
- Interest and understanding of QA methodologies testing techniques and tools
- Excellent analytical and problem-solving skills with the ability to identify prioritise and resolve complex issues efficiently
- Knowledge of igaming regulations compliance requirements and industry standards related to VIP player experiences
About this role
- 28-32K annual salary
- Office-based role Mo-Fri 09-18
- No shifts no weekends!
- Based in Limassol Cyprus
- 50% KPI-related bonus
- Plenty of room for professional growth
Please apply with your detailed CV in English
*JobMatchingPartner Limited is a recruitment agency licenced in Malta EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
Employment Type
Full Time
